Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Collum

Prattville

Summary

Dynamic professional with a proven track record in customer service and sales proficiency at AllState. Adept at building relationships and providing tailored solutions, I excel in problem-solving and effective communication. My attention to detail ensures high-quality service delivery, consistently enhancing client satisfaction and loyalty.

Overview

38
38
years of professional experience

Work History

Shopper/Food Delivery Driver

Spark
Prattville
09.2022 - Current
  • Obtained and transported food, clothing, and personal care items to customers' locations or establishments.
  • Picked up prescriptions from pharmacies and promptly transported them to customers.

Insurance Sales Agent

AllState
Prattville
04.2020 - 09.2022
  • Generated leads through cold calling, networking, referrals, and other marketing initiatives.
  • Built relationships with existing clients by providing exceptional service.
  • Advised clients on coverage amounts needed based on individual circumstances.
  • Provided guidance about different types of insurance products available.
  • Followed up with clients regularly to ensure satisfaction with services provided.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Responded promptly to customer inquiries regarding product availability or pricing.
  • Ensured that all required documents are properly filled out before submission.
  • Upsold products to policyholders and potential new clients.
  • Stayed abreast of new product offerings and industry trends to provide up-to-date advice to clients.

Satellite Installation Technician

Satelites Unlimited Inc.
Pike Road
08.2017 - 04.2020
  • Conducted site surveys to determine the best location for satellite dish placement.
  • Installed and aligned satellite dishes to receive optimal signal strength.
  • Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
  • Programmed receiver boxes according to customer specifications.
  • Adhered strictly to company policies related to customer service satisfaction levels.
  • Set up receivers, amplifiers, switches, modulators, and antennas as required by the job order.
  • Diagnosed and troubleshot any problems with existing systems.

Call Center Representative

ASK Telemarketing
Montgomery
04.2016 - 08.2017
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Performed outbound calling campaigns to promote new products or services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Cabel Technician

Knology Cable
Montgomery
09.2008 - 02.2012
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.

Satellite Installation Technician

Satellites Unlimited Inc.
Millbrook
07.2000 - 09.2008
  • Installed and aligned satellite dishes to receive optimal signal strength.
  • Set up receivers, amplifiers, switches, modulators, and antennas as required by the job order.
  • Tested system performance for accuracy and reliability.
  • Performed quality assurance checks on all completed installations.

Carpenter

Intiman Theatre
Seattle
09.1996 - 01.2000
  • Constructed and installed theatrical sets, enhancing production quality and visual appeal.
  • Interpreted blueprints to accurately fabricate set pieces, ensuring precision and adherence to design specifications.

Specialist 4

U.S. Army Active Duty
Various
04.1987 - 01.1996
  • Participated in tactical maneuvers as part of a combat unit.
  • Supervised loading procedures for ammunition onto vehicles for transport.
  • Maintained records of all rounds fired from cannons.
  • Directed and supervised the operation of field artillery cannon systems.
  • Performed maintenance on weapons, vehicles, and other equipment related to the mission.
  • Conducted reconnaissance operations to determine target locations and settings for weapons systems.
  • Communicated with other units regarding movement, location, and status of personnel and equipment.
  • Inspected weapons systems prior to live fire training exercises.
  • Loaded, unloaded and prepared ammunition for firing.
  • Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.

Education

High School Diploma -

Robert E Lee High School
Montgomery, AL
06-1984

Skills

  • Customer service
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Sales proficiency

Timeline

Shopper/Food Delivery Driver

Spark
09.2022 - Current

Insurance Sales Agent

AllState
04.2020 - 09.2022

Satellite Installation Technician

Satelites Unlimited Inc.
08.2017 - 04.2020

Call Center Representative

ASK Telemarketing
04.2016 - 08.2017

Cabel Technician

Knology Cable
09.2008 - 02.2012

Satellite Installation Technician

Satellites Unlimited Inc.
07.2000 - 09.2008

Carpenter

Intiman Theatre
09.1996 - 01.2000

Specialist 4

U.S. Army Active Duty
04.1987 - 01.1996

High School Diploma -

Robert E Lee High School

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