Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JIMMY NGUYEN

SANTA ANA,US

Summary

Motivated customer service professional and Business Administration student with a proven ability to handle administrative tasks, deliver exceptional client experiences, and manage daily operations in fast-paced environments. Experienced in cash handling, organizing schedules, and maintaining an inviting and professional atmosphere. Background in customer retention, administrative support, and front-facing roles has equipped with adaptability and technical expertise to excel as a high-end salon receptionist. Dedicated to providing top-tier service and leveraging organizational skills to ensure smooth daily operations and a positive client experience.

Overview

6
6
years of professional experience

Work History

Personal Shopper /Food Delivery Driver

Shipt
07.2022 - Current
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Provided exceptional customer service by addressing any issues or concerns promptly.

Online Shopper

Walmart
06.2023 - 12.2023
  • Developed expert knowledge of products, enabling accurate guidance for customer purchases.
  • Assisted customers in selecting appropriate products based on their needs.

Customer Retention Specialist

VXI Global Solutions LLC
03.2022 - 07.2022
  • Reduced churn rate by developing personalized retention strategies for high-risk clients.
  • Adhered to appropriate legal scripting when required.
  • Met customer call guidelines for service levels, handle time and productivity.

Assistant Manager / Cashier

Circle K
08.2021 - 03.2022
  • Maintained a clean, organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations and ensured accurate financial reporting.

Customer Service Associate Cashier

Staples
05.2019 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with accuracy.
  • Contributed to store sales by promoting special offers and rewards programs.
  • Answered customer questions and addressed concerns effectively.

Education

High School Diploma -

Godinez Fundamental High School
Santa Ana
01-2015

Skills

  • Customer service background
  • Verbal and written communication
  • Planning and organization
  • Teamwork and collaboration
  • Problem-solving
  • Technical Proficiency
  • Time management
  • Adaptability

Languages

English
Native or Bilingual
Vietnamese
Professional Working

Timeline

Online Shopper

Walmart
06.2023 - 12.2023

Personal Shopper /Food Delivery Driver

Shipt
07.2022 - Current

Customer Retention Specialist

VXI Global Solutions LLC
03.2022 - 07.2022

Assistant Manager / Cashier

Circle K
08.2021 - 03.2022

Customer Service Associate Cashier

Staples
05.2019 - 03.2020

High School Diploma -

Godinez Fundamental High School
JIMMY NGUYEN