Tashia Mitchell
Dallas,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2025
2025
years of professional experience
Work History
Shopper/Food Delivery Driver
Instacart Shoppers
Dallas, TX
12.2019 - 05.2024
- Developed relationships with loyal customers by providing personalized shopping experiences.
- Managed customer complaints in a professional manner.
- Assisted customers with unloading groceries at their homes.
Package Delivery Driver
Amazon Flex
Dallas, TX
08.2019 - 05.2022
- Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Ensured confidentiality and security of delivered packages.
Audit Lead
LSC Communications
Dallas, TX
05.2017 - 08.2019
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Operated power material handling equipment to accurately select and palletize loads.
- Checked shipments for damaged or incorrect items.
Carhop Server
Sonic Drive-In
Hominy, OK
04.2013 - 08.2013
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Complied with sanitation regulations regarding safe handling of food products.
Replenishment Associate
Kohls Ecommerce Warehouse
Dallas, TX
- Ensured compliance with safety policies and procedures in the warehouse area.
- Monitored inventories on computer to generate accurate reports.
- Communicated regularly with warehouse staff regarding inventory needs and availability.
- Packaged items with appropriate materials to prevent damage during shipping.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Hominy High School
Hominy, OK05-2013
Skills
- Actively learning Braille and ASL
- Complaint resolution
- Hospitality and accommodation
- Microsoft PowerPoint, Word, & Excel
- Creative problem solving
- Customer satisfaction measurement
- Technical troubleshooting
- Staff training
Affiliations
- Baking
- Golf
- Archery
Timeline
Shopper/Food Delivery Driver
Instacart Shoppers
12.2019 - 05.2024
Package Delivery Driver
Amazon Flex
08.2019 - 05.2022
Audit Lead
LSC Communications
05.2017 - 08.2019
Carhop Server
Sonic Drive-In
04.2013 - 08.2013
Replenishment Associate
Kohls Ecommerce Warehouse
High School Diploma -
Hominy High School
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