ANTONIO HERNANDEZ RUIZ
El Paso,TX
Summary
Retail and hospitality professional with 5+ years of experience leading teams, supporting daily operations, and delivering high-quality customer experiences in fast-paced environments. Demonstrated success in floor leadership, service recovery, cash controls, and team development. Proven ability to support store goals, uphold brand standards, and create positive partner and customer experiences aligned with Starbucks values.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
STARBUCKS
07.2024 - Current
- Lead daily store operations as Manager on Duty, ensuring smooth execution of opening/closing procedures and peak-hour performance
- Coach and support partners to maintain strong customer connection, beverage quality, and operational standards
- Deploy labor, manage breaks, and adapt staffing to meet business needs and service goals
- Handle cash management, deposits, and tills accurately while enforcing company policies
Barista
STARBUCKS
06.2022 - 06.2024
- Delivered consistent, high-quality beverages and personalized service in a high-volume environment
- Built customer loyalty through friendly engagement and efficient service
- Maintained cleanliness, food safety, and brand standards across all work areas
Property Operations Associate
AIRBNB PROPERTY MANAGEMENT
01.2021 - 01.2023
- Managed property readiness between guest stays, meeting strict quality and time standards
- Worked independently to ensure cleanliness, organization, and positive guest experiences
Marketing & Brand Representative
SILK HAVEN CO.
01.2020 - 01.2021
- Supported digital marketing campaigns that increased brand awareness and sales by ~25%
- Engaged customers and managed feedback to strengthen brand reputation and loyalty
Sales & Customer Operations Associate
ZAPATERÍA NENA
01.2017 - Current
- Processed cash and electronic payments accurately while supporting daily sales operations
- Assisted with inventory organization and visual presentation to support store performance
Education
High School Diploma -
Americas High School
El Paso, TX06-2020
Skills
- Cash Handling
- Labor Deployment
- Coaching & Training
- Inventory Support
- Time Management
- Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Supervisor
STARBUCKS
07.2024 - Current
Barista
STARBUCKS
06.2022 - 06.2024
Property Operations Associate
AIRBNB PROPERTY MANAGEMENT
01.2021 - 01.2023
Marketing & Brand Representative
SILK HAVEN CO.
01.2020 - 01.2021
Sales & Customer Operations Associate
ZAPATERÍA NENA
01.2017 - Current
High School Diploma -
Americas High School