Antonio Hickman
Kansas City,MO
Summary
Proactive and goal-oriented professional with 10 years of experience delivering exceptional customer service in fast-paced environments. Demonstrates keen attention to detail and possesses excellent communication skills. Driven by achieving results and fostering growth, adept at performing effectively both independently and as part of a team.
Overview
2025
2025
years of professional experience
Work History
Front Desk
Genesis Health Clubs
- Greeted all guests and assisted with basic inquiries
- Generated tennis and Personal Tranining leads
- Restocked towels, cleaning supplies and refreshments
- Handled payments for club member fees and programs
Retention Agent
Spectrum
05.2023 - 05.2024
- Upsold products and services based on customer needs
- Evaluated current customer retention strategies and recommended improvements.
- Provided quality customer service and upsold products based on customer needs
- Achieved top mobile pitch award for 5 consecutive months
- Achieved top Product Save award of 74% during first 3 months of training
Insurance Sales Agent
SelectQuote
12.2021 - 08.2022
- Explained insurance policies, benefits, coverage, and conditions to clients
- Meet and exceeded sales targets and goals for a monthly conversion rate of at least 5%
- Maintaining accurate records and documentation for call results
- Handled over 100 warm lead calls per day
Account Manager
Super Dispatch
06.2018 - 10.2021
- Developed and maintained positive relationships with 120 clients from medium to enterprise levels
- Interviewed and trained new hires
- Negotiated contracts and agreements with clients
- Facilitated in person and virtual implementation meetings
- Maintained a customer product usage rate of 90% or higher
- Upsold additional software and services
- Collaborated with product development and sales for process improvements
- Managed client information via Salesforce.
- Trained new and existing employees on product knowledge and updates
Retail Merchandiser
J.C. Penney
09.2017 - 04.2018
- Arranged merchandise displays to promote sales
- Ensured products were properly stocked and organized
- Maintained store appearance and cleanliness
- Monitored inventory levels
- Supervised all departments as manager on duty
Sales Associate
Super Dispatch
05.2015 - 08.2017
- Facilitated sales demos for mobile app and TMS (Transport Management System)
- Handled customer inquiries and concerns post sale
- Processed payments and transactions
- Achieved and exceeded monthly and annual sales goals adding $300 in MRR per month for each product.
- Utilized CRM tools to manage client information.
Education
High School Diploma -
Paseo Academy of Performing Arts
05-2011
Skills
- Client Relationship Management
- Customer Service
- Retail Merchandising
- Inventory Management
- Salesforce proficiency
- Team Leadership
- Product Development
Timeline
Retention Agent
Spectrum
05.2023 - 05.2024
Insurance Sales Agent
SelectQuote
12.2021 - 08.2022
Account Manager
Super Dispatch
06.2018 - 10.2021
Retail Merchandiser
J.C. Penney
09.2017 - 04.2018
Sales Associate
Super Dispatch
05.2015 - 08.2017
Front Desk
Genesis Health Clubs
High School Diploma -
Paseo Academy of Performing Arts
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