Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Additional Information
Generic

Antonio Hodge

Los Angeles,CA

Summary

Results-driven IT professional with a strong foundation in delivering technical support and resolving complex IT issues. Proven track record of enhancing system performance and implementing solutions aligned with organizational objectives. Recognized for a collaborative approach and adaptability in fast-paced environments, ensuring reliable support and effective teamwork. Expertise in diagnosing technical problems across diverse settings, with a commitment to optimizing functionality and minimizing downtime through clear communication and advanced technical skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Supervisor

Best Buy
09.2013 - Current
  • Supervised team operations to enhance customer service and sales performance.
  • Collaborated with management on strategic initiatives to enhance store performance and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative work environment.
  • Led daily team meetings to align goals and drive operational efficiency.
  • Developed training materials to improve employee onboarding processes.
  • Ensured compliance with company policies and procedures through regular audits and assessments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Information Technology Specialist

Personal Involvement Center, Inc.
09.2011 - 10.2015
  • Implemented IT support solutions, enhancing user experience and system functionality.
  • Streamlined software deployment processes, improving efficiency across multiple departments.
  • Developed training materials for staff, fostering technology adoption and proficiency.
  • Managed IT incident response protocols, ensuring rapid resolution of technical issues.
  • Conducted regular system audits, identifying vulnerabilities and recommending enhancements.
  • Led initiatives to upgrade hardware and software systems, driving operational improvements.
  • Set up network profiles, security permissions and file sharing systems.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.

Assistant Network Administrator

Personal Involvement Center, Inc.
06.2007 - 08.2011
  • Managed network configurations and maintained system integrity across multiple platforms.
  • Provided technical support and training to staff on network protocols and software applications.
  • Monitored network performance, identifying issues and implementing effective solutions promptly.
  • Assisted in the development of IT policies, ensuring compliance with industry standards and best practices.
  • Conducted regular audits of network infrastructure, ensuring optimal performance and reliability.
  • Led initiatives for upgrading network hardware, improving overall system efficiency and user experience.
  • Optimized network performance by monitoring usage, identifying bottlenecks, and making necessary adjustments.
  • Participated in the evaluation of new networking technologies to determine their potential benefits for the organization''s IT infrastructure.
  • Developed and refined build process and configurations, and contributed to network automation.
  • Reduced downtime by proactively troubleshooting and resolving network connectivity issues in a timely manner.
  • Provided technical support to end-users, addressing complex network-related issues quickly and efficiently.

Education

Bachelor of Science - Information Technology

Strayer University
Alexandria, VA
06-2029

Skills

  • Training and mentoring
  • Goal oriented
  • IT problem-solving expertise
  • Information security
  • Problem-solving skills
  • End user support
  • Device configuration
  • Software updates
  • Advanced computer proficiency
  • Hardware installations
  • LAN protocols
  • Task prioritization

Accomplishments

  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Endorsements in software development and mobile applications.

Certification

  • Google IT Support Certificate Present This training provided skills in:
  • Troubleshooting and customer care
  • Networking
  • Operating systems
  • System administration
  • Security
  • Google IT Automation with Python Certificate Present This training provided skills in:
  • Python programming
  • IT automation
  • Troubleshooting & debugging
  • Testing in Python

Languages

English - Fluent

Timeline

Supervisor

Best Buy
09.2013 - Current

Information Technology Specialist

Personal Involvement Center, Inc.
09.2011 - 10.2015

Assistant Network Administrator

Personal Involvement Center, Inc.
06.2007 - 08.2011

Bachelor of Science - Information Technology

Strayer University

Additional Information

  • COMPUTER SKILLS
  • Manage and coordinate Windows server includingActive Directory, DNS, WINS, Exchange 2013/2007/2003, WebTrends 7, Virtual Server, Database SQL, Website(IIS 6.0/5.0), CRM, SAN/NAS Storage, and Backup Servers.
  • Develop tools including FrontPage 07/02, HTML V4.0, Visio, and Visual Basic V6.0.
  • Set up Network Administration, Internet/Intranet/DHCP, 3Com, Cisco router 2800, PIX515E and 501firewall, CISCO switches 6500/4500/3550 series, Jupiter(NS25/2000) and Wireless network.
  • Image and repair PCs, Macs, Printers, copier, Scanner and Fax.
  • Proficient in software applications: Microsoft Office 365/10/07/03 (Word, Excel, PowerPoint, FrontPage and Outlook), Symantec(Ghost/Backup/Network Security) and Adobe CC Cloud.

Similar Profiles

CREATE PROFILE