Antonio Kerosevic
St Louis,MO
Summary
Energetically driving success at CVS Pharmacy, I leveraged problem-solving and team collaboration to enhance pharmacy operations, significantly boosting productivity. Recognized for exceptional customer service and workflow optimization, my expertise in accurately dispensing and managing medications showcases a blend of critical hard and soft skills, contributing to a positive and efficient work environment. Smoothie King I learned how to multitask while either taking customer orders or working on production.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
7334 Lindbergh Blvd. Saint Louis Mo, 63139
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
Team Member
Smoothie King
7421 South Lindbergh Blvd, Saint Louis MO, 63129
08.2021 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Associates Degree In Arts - Transfer Studies
Saint Louis Community College
11333 Big Bend Road Kirkwood, MO 63122Oakville Senior High School
5557 Milburn Road, St. Louis, MO 6312905.2022
Skills
Problem-solving skills
Team Collaboration
Workflow Optimization
Answering customer questions
Languages
English
Native or Bilingual
Croatian
Professional Working
Timeline
Pharmacy Technician
CVS Pharmacy
03.2024 - Current
Team Member
Smoothie King
08.2021 - 02.2024
Associates Degree In Arts - Transfer Studies
Saint Louis Community College
Oakville Senior High School