Antonio Marin
Rio Rancho
Summary
Dynamic Service Foreman with a proven track record at Inland Kenworth, enhancing technician proficiency and labor sales through effective problem-solving and leadership. Skilled in scheduling coordination and customer service, I foster strong relationships, ensuring high satisfaction and repeat business while streamlining repair processes for operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Foreman
Inland Kenworth
08.2019 - Current
- Strictly following companies Standard operating process and floor management.
- Enhanced estimate process, resulting in increased technician proficiency and labor sales, while keeping customer trust and relationships.
- Conducted performance evaluations for team members, identifying areas for improvement and providing constructive feedback on their work.
- Performing and assisting in interviews with technicians, service advisors and porters.
- Streamlined repair processes by implementing efficient diagnostic procedures and troubleshooting techniques.
- Strengthened employee morale through open communication channels, creating an inclusive workplace culture that valued individual contributions.
- Developed strong relationships with customers and fleets, fostering loyalty and repeat business through excellent communication skills and attentive service.
- Collaborated with other departments to improve overall operational efficiency and customer satisfaction levels.
- Maintained a safe working environment for all team members through consistent enforcement of safety protocols and regular training sessions.
Service Advisor
Inland Kenworth
04.2019 - 08.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Technician
Inland Kenworth
09.2015 - 04.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Education
Diesel Technology
Universal Technical Institute
Avondale, AZ08-2015
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2013
Skills
- Scheduling coordination
- Multitasking
- Dependable and consistent
- Problem-solving abilities
- Leadership skills
- Estimating costs
- Warranty administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Skilled maintenance and repair
- Time management
Certification
- Completed all online service technician courses
- Completed all online service advisor courses
- nearly complete with all online service manager courses
Timeline
Service Foreman
Inland Kenworth
08.2019 - Current
Service Advisor
Inland Kenworth
04.2019 - 08.2019
Service Technician
Inland Kenworth
09.2015 - 04.2019
Diesel Technology
Universal Technical Institute
High School Diploma -
Rio Rancho High School
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