Antonio Montes De Oca
Northlake,IL
Summary
Driven professional with a proven track record in flooring installation and customer service, notably at AMG Flooring Inc. Skilled in using precision tools and managing installations, I excel in deadline management and have a strong work ethic. Demonstrated ability to enhance customer satisfaction and improve service quality, while training staff and maintaining high safety standards.
Overview
2
2
years of professional experience
Work History
Drive-Thru Cashier
Mcdonald’s
Chicago, IL
01.2024 - 06.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Monitored customer orders to confirm accuracy in preparation and delivery.
Food Runner
Labriola Ristorante
Oak Brook, IL
01.2022 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
Cashier
Tony’s Fresh Market
Melrose Park
03.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
N/a - N/a
Steinmetz College Prep Highschool
Chicago, IL06.2024
Skills
- Excellent work ethic
- Proper tool usage
- Deadline Management
- Installation Management
Timeline
Drive-Thru Cashier
Mcdonald’s
01.2024 - 06.2024
Cashier
Tony’s Fresh Market
03.2022 - 05.2022
Food Runner
Labriola Ristorante
01.2022 - 08.2023
N/a - N/a
Steinmetz College Prep Highschool