Summary
Overview
Work History
Education
Skills
References
Timeline
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Antonio Nelson Jr

Thonotosassa,FL

Summary

Customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

B2B Business Development Account Manager

Alorica
Tampa, FL
02.2019 - 06.2020
  • During my employment I was tasked with implementing strategies to grow existing Microsoft Bing Ad accounts.
  • Performed regular follow-up activities with customers to ensure positive increase with online business ads
  • Implemented marketing campaigns designed to drive sales volume across all channels.
  • Analyzed client data and identified opportunities for growth.
  • Maintained accurate records of all customer interactions in the CRM system.

Customer Service Team Leader

OneTouch
Tampa, FL
08.2017 - 02.2019
  • This role was in service for AT&T.
  • Provided guidance to customer service representatives in resolving complex customer issues.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions and offered product advice.

Customer Support Specialist

OneTouchConcentrix
Tampa, FL
03.2016 - 08.2017
  • At Cabela's, we assisted customers with product installation, troubleshooting, and usage questions.
  • ‪Responded quickly to customer inquiries, needs and problems.‪
  • Investigated customer complaints regarding product quality or service rendered.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Middleton High School
Tampa, FL
06-2015

Some College (No Degree) - Sports Medicine

Hillsborough Community College
Tampa, FL

Skills

  • CRM Proficiency
  • Client Acquisition
  • Performance Tracking
  • Relationship Development
  • Billing Adjustments and Refunds
  • Appointment Scheduling
  • Customer Service
  • Inbound and Outbound Calling
  • Account Management

References

References available upon request.

Timeline

B2B Business Development Account Manager

Alorica
02.2019 - 06.2020

Customer Service Team Leader

OneTouch
08.2017 - 02.2019

Customer Support Specialist

OneTouchConcentrix
03.2016 - 08.2017

High School Diploma -

Middleton High School

Some College (No Degree) - Sports Medicine

Hillsborough Community College

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Antonio Nelson Jr