ANTONIO O. BORRAS
Wesley Chapel,USA
Summary
Motivated individual with a proven track record in customer service and sales. Skilled in building strong customer relationships and understanding their specific needs. Demonstrates exceptional communication and interpersonal abilities, resulting in the provision of excellent customer service.
Overview
2026
2026
years of professional experience
Work History
Store Sales Advisor
Charter Communications, Spectrum
07.2024 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Specialist
Charter Communications, Spectrum
12.2023 - 07.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Account Manager
Craft Beer Distributors
- Discussed different types of craft beers with bar managers and owners
- Explained different styles of beers, presented different labels and provided tasting
- When presenting products to different clients, suggested what to pair the beer with and how to offer to customers to increase sales
- Always with the emphasis on how drinking a craft beer is not only just having a beer but it is an experience
- Conferred with potential customers regarding equipment needs and advised customers on types of equipment and product to purchase
- Reviewed operational records and reports to project sales and determine profitability
- Resolved customer complaints regarding sales and services
- Monitored customer preferences to determine focus of sales efforts
- Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills/invoices, kept records of collections and disbursements and ensured accounts were balanced
- Created, maintained and entered information into databases
- Provided services to customers, such as order placement or account information
Sales Agent and Merchandiser
Old Harbor Brewery
- Deliver products on time while also providing exceptional customer service
- Made direct sales in various businesses
- Searched for new businesses in order to increase the client portfolio
- Inventory control
- Reconciliation of cash sales account
RideShare Driver and Delivery
UBER, Lyft & Amazon Flex
- Transfer service to customers
- Drive customers around the Tampa Bay Area
- Deliver packages to customers in a timely manner
- Use of telephone and computer apps
Assistant Manager
Walgreens
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Political Sciences
University of Puerto Rico
Rio Piedras, PR05.2006
Skills
- Fluent in English and Spanish
- Customer Service Expertise
- Effective Communication Strategies
- Focused Listening Skills
- Effective Communication Skills
- Analytical Judgment
- Human Resource Oversight
- Employee mentoring
- Sales expertise
Affiliations
Boy Scouts of America
Phone
home, 813-536-9878
Languages
Spanish
Native or Bilingual
Timeline
Store Sales Advisor
Charter Communications, Spectrum
07.2024 - Current
Specialist
Charter Communications, Spectrum
12.2023 - 07.2024
Account Manager
Craft Beer Distributors
Sales Agent and Merchandiser
Old Harbor Brewery
RideShare Driver and Delivery
UBER, Lyft & Amazon Flex
Assistant Manager
Walgreens
Bachelor of Arts - Political Sciences
University of Puerto Rico
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