Jaime Rodriguez
El Paso
Summary
Dynamic sales professional with a proven track record at Charter Communications, excelling in high-volume call environments. Skilled in inbound sales and customer relationship building, consistently surpassing sales quotas while ensuring exceptional customer satisfaction. Recognized for effective teamwork and problem-solving abilities, driving results through strong product knowledge and a positive attitude.
Professional with experience in sales, prepared to contribute effectively in inbound role. Skilled in customer relationship management, persuasive communication, and problem-solving. Strong focus on team collaboration and achieving results, adaptable to changing needs and environments. Known for reliability, effective negotiation skills, and customer-centric approach.
Experienced with customer engagement, communication, and problem-solving. Utilizes persuasive communication to connect with clients and understand their needs. Knowledge of sales strategies and techniques that drive customer satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Inbound Sales Representative
Charter Communications, Spectrum
04.2024 - 01.2025
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Responded to customers within required turnaround times.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
Kitchen Manager
Game Vault
08.2020 - 11.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
Line Worker
Kubota Manufacturing of America
02.2016 - 04.2017
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
Gas Station Supervisor
BP
09.2013 - 12.2014
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Case Picker
Schenker Logistics
09.2011 - 04.2013
- Assisted in conducting regular cycle counts as part of ongoing inventory control efforts within the warehouse environment.
- Assisted in maintaining an organized warehouse layout, enabling efficient case picking and inventory management.
- Maximized productivity by effectively utilizing available resources, including pallet jacks, forklifts, and other material handling equipment during case picking tasks.
- Promoted a positive work atmosphere by maintaining open lines of communication with colleagues and fostering teamwork in the workplace.
- Reduced product damage with careful handling and appropriate packaging of picked items.
Education
High School Diploma -
North Hall High School
Murrayville, GA06-2006
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Relationship building
- Quality control procedures
- Product knowledge
- Sales
- Call handling
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Sales Representative
Charter Communications, Spectrum
04.2024 - 01.2025
Kitchen Manager
Game Vault
08.2020 - 11.2023
Line Worker
Kubota Manufacturing of America
02.2016 - 04.2017
Gas Station Supervisor
BP
09.2013 - 12.2014
Case Picker
Schenker Logistics
09.2011 - 04.2013
High School Diploma -
North Hall High School
Similar Profiles
David JohnsonDavid Johnson
Customer Service Representative at Charter Communications, SpectrumCustomer Service Representative at Charter Communications, Spectrum
ANTONIO O. BORRASANTONIO O. BORRAS
Store Sales Advisor at Charter Communications, SpectrumStore Sales Advisor at Charter Communications, Spectrum
Nicholas RectenwaldNicholas Rectenwald
Rep 3, Customer Service Representative at Charter Communications, SpectrumRep 3, Customer Service Representative at Charter Communications, Spectrum