Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Antonio Ortega

Norman,OK

Summary

Dynamic Shift Leader at Panda Express with a proven track record in employee training and cash management. Expert in optimizing workflows and resolving customer issues, ensuring high service quality. Committed to maintaining OSHA compliance and enhancing team performance, driving operational excellence and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Panda Express
Moore, OK
12.2021 - Current
  • Supervised team members during shifts, ensuring efficient operations and adherence to standards.
  • Coordinated daily tasks to optimize workflow and enhance customer satisfaction.
  • Trained new employees on safety protocols and procedures for compliance.
  • Verified cash drawer accuracy during opening and closing shifts to prevent discrepancies.
  • Resolved customer complaints swiftly and professionally, maintaining service quality.

Education

6G Welding Certification - Welding

Moore Norman Technology Center
Norman, OK
06-2024

High School Diploma -

Homeschool
Oklahoma City, OK
06-2023

Skills

  • Employee training and development
  • Cash handling and management
  • Workflow optimization strategies
  • Quality assurance in service
  • Problem-solving techniques
  • OSHA compliance standards

Certification

  • Certified Personal Trainer, Bodybuilding Specialist, Nutrition Certification through ISSA

Affiliations

Interested in fitness and weightlifting.

Timeline

Shift Leader

Panda Express
12.2021 - Current

6G Welding Certification - Welding

Moore Norman Technology Center

High School Diploma -

Homeschool

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