Antonio Pagan
Barrington
Summary
Dynamic customer service professional with proven sales expertise at Wegmans Food Markets. Skilled in conflict resolution and data analysis, I enhanced customer experiences and trained new representatives. Adept at fostering engagement, I successfully managed membership renewals at the NFL Alumni Association, demonstrating strong verbal communication and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service
Wegmans Food Markets
Cherry Hill
07.2019 - Current
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Assisted in the production of the product, stocking, organizing, and managing said product.
- Trained new customer service representatives on product knowledge and customer service skills.
- Analyzed customer feedback to improve customer service experience.
Membership Sales Intern
NFL Alumni Association
Mount Laurel
10.2024 - 01.2025
- Assist in membership renewals and customer service.
- Hands-on experience with social media.
- Taking phone calls and emailing information to current and former members.
- Maintained communication with alumni to foster engagement and support initiatives.
- Managed client inquiries regarding product features, pricing, availability.
Promotions Team Intern
Wilmington Blue Rocks
04.2024 - 09.2024
- Worked on and off field activities such as games and holiday events.
- Assisted in production of on field activities such as gathering of fans and alumni, and firework displays.
- Participated in activities such as races and giveaways.
- Customer service, finding seats and assisting fans during the game.
Education
Bachelor of Science - Sports Communication and Media, Public Relations and Advertising, Business Administration
Rowan University
Glassboro, NJ12.2024
Associate Degree - Business Administration
Camden County College
Blackwood, NJ05.2021
Skills
- Sales expertise
- Customer service
- Time management
- Verbal and written communication
- Conflict resolution techniques
- Membership renewal assistance
- Data analysis
- Adaptability
Extracurricular Activities
Wilmington Blue Rocks Promotions Intern, 2024 Rowan Radio Member, 2023 Rowan Television Member, 2023
Timeline
Membership Sales Intern
NFL Alumni Association
10.2024 - 01.2025
Promotions Team Intern
Wilmington Blue Rocks
04.2024 - 09.2024
Customer Service
Wegmans Food Markets
07.2019 - Current
Bachelor of Science - Sports Communication and Media, Public Relations and Advertising, Business Administration
Rowan University
Associate Degree - Business Administration
Camden County College