Antonio Reese
Detroit,MI
Summary
Dynamic supervisor with a proven track record at MGM Grand, excelling in staff management and customer service. Enhanced team productivity through effective training and problem-solving, while implementing efficient workflows. Recognized for improving customer satisfaction and operational efficiency, demonstrating strong decision-making and attention to detail in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Supervisor
MGM Grand
01.2008 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Shift Leader
IHOP
04.2005 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
Gender Studies
Jared Finney
Detroit, MI06.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
Timeline
Supervisor
MGM Grand
01.2008 - Current
Shift Leader
IHOP
04.2005 - 04.2020
Gender Studies
Jared Finney
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