Antonio Vega
San Francisco, CA, USA, 94112,CA
Summary
Results-driven professional with extensive experience at SafeStreets/ADT, specializing in smart security system installations and customer satisfaction. Proven ability to enhance security solutions through problem-solving and strong communication skills. Recognized for maintaining high integrity and delivering exceptional service, ensuring optimal functionality and safety for residential properties.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Smart Home Professional
A3 Smart Home Security
09.2024 - 09.2026
- Installed smart home security systems, ensuring clean wiring, device placement, and reliable system performance.
- Configured automation settings for cameras, sensors, locks, and thermostats based on client requirements.
- Troubleshot connectivity, app pairing, and device integration issues to restore system functionality.
- Educated homeowners on platform features, mobile controls, and best practices for daily system use.
- Coordinated with clients and site teams to resolve security issues and access concerns.
- Explained how to properly use security systems so that customers were knowledgeable.
- Terminated, tested, and labeled network wiring for clean handoffs and troubleshooting
- Installed low-voltage cabling for security, access control, and data systems
Home Security Field Ops Pro
SafeStreets/ ADT alarm company
01.2024 - 09.2024
- Installed and configured home security systems, including alarms, cameras, and smart locks, ensuring proper functioning and user satisfaction.
- Assessed home security needs and recommended smart devices and equipment to enhance protection.
- Conducted thorough assessments of home security needs and recommend appropriate smart devices and equipment for enhanced protection.
- Troubleshot and provided technical support on-site to resolve issues with existing home security systems.
- Collaborated with team and clients to customize security solutions based on specific needs and preferences.
- Stayed current on industry trends and technology advancements to recommend and implement the most effective security solutions for clients.
Security Officer Supervisor
Star Protection Agency
08.2021 - 06.2023
- Supervised and trained a team of security guards at residential and commercial properties
- Monitored security cameras and alarms to ensure the safety of staff and customers
- Responded quickly to any security or safety issues that arose
- Investigated and reported any incidents or suspicious activities
- Ensured all necessary equipment was in working order and conducted regular safety checks
- Regularly conducted routine security checks and patrols to ensure that the facility was safe and secure
- Effectively create schedules and communicate with each team member to ensure all sites have guards
- Monitor CCTV footage and ensure that all security protocols are being followed
- Maintain accurate records of security incidents and staff activities
Information Technology Support Supervisor
Managed Facility Solutions Inc.
07.2018 - 08.2020
- Supervised a team of 20+ IT support staff to ensure timely and accurate response to customer service requests
- Developed and implemented a customer service plan to improve customer satisfaction
- Maintained a detailed inventory of IT system components and software
- Trained new and existing staff members on the use of IT systems and software
- Monitored and evaluated staff performance and provided feedback
- Collaborated with other departments to ensure IT needs were met
- Resolved all customer service inquiries and complaints in a timely manner
- Maintained a high level of security for IT systems and data
- Troubleshooted and resolved technical problems related to hardware and software
Education
High School Diploma -
Five Keys Charter School
San Fracisco06.2013
Skills
- High Level of integrity
- Report writing
- Detail oriented
- Strong verbal and written communication
- Help Desk and IT support
- High quality customer service
- Surveillance
- Problem solving and critical thinking
Certification
Guard Card BSIS
Exp. 10/31/28
Alarm Company Employee BSIS
Exp. 4/30/28
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Smart Home Professional
A3 Smart Home Security
09.2024 - 09.2026
Home Security Field Ops Pro
SafeStreets/ ADT alarm company
01.2024 - 09.2024
Security Officer Supervisor
Star Protection Agency
08.2021 - 06.2023
Information Technology Support Supervisor
Managed Facility Solutions Inc.
07.2018 - 08.2020
High School Diploma -
Five Keys Charter School