Summary
Overview
Work History
Skills
Timeline
Generic

Antonio Vigil

San Antonio,Texas

Summary

Optical Manager with extensive experience at Costco Wholesale, excelling in inventory management and member service. Proven track record in staff training and relationship building, enhancing customer satisfaction. Skilled in frame repair and multitasking, I thrive in fast-paced environments, ensuring operational excellence and fostering a collaborative team atmosphere.

Overview

10
10
years of professional experience

Work History

Optical Manager

Costco Wholeslae
San Antonio, TX
08.2021 - Current
  • Managed daily operations of the optical department.
  • Trained staff on customer service and product knowledge.
  • Implemented inventory controls for optical products.
  • Resolved customer inquiries and complaints effectively.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Collaborated with other departments within the organization to meet customer needs.
  • Conducted monthly inventory audits to track product levels.
  • Work closely with our optometrist to ensure a beneficial workflow between our businesses.
  • Regularly conversing with the hearing aid manager to learn how their department functions.
  • Worked with the Hearing Aid manager to cross-train our individual employees, in order to assist one another as needed.

Licensed Optician

Costco Wholesale
San Antonio, Texas
11.2018 - 08.2021
  • I obtained my NCLE while working at #693.
  • Worked with the Optical Manager in order to prepare to be an Optical Manager.
  • Learned how to perform optical inventories.
  • I began taking on more managerial duties, such as how to write schedules, communicating with higher-level managers, how to write yearly reviews, and more.
  • During this time, I stepped away from the Optical Department to take Leadership 101 and the SIT program.
  • Ensured proper procedures were followed on the FE when the Optical department was shut down, as a Supervisor, and when the Optical department opened back up.

Front End Cashier

Costco Wholesale
Wichita, KS
02.2017 - 11.2018
  • Processed customer transactions efficiently at point of sale.
  • Provided excellent customer service during checkout interactions.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Trained new cashiers on checkout procedures and customer service standards.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Optician Assistant

Costco Wholesale
Wichita, KS
01.2016 - 02.2017
  • Assisted members in selecting eyewear styles and lens options.
  • Managed inventory of optical products and ensured proper stock levels.
  • Processed members' orders for glasses and contact lenses accurately.
  • Repaired broken frames using specialized tools such as screwdrivers or pliers.
  • Maintained a clean and organized display of eyewear products on sales floor.
  • Assisted in training new employees on company policies and procedures.
  • Filled out paperwork for insurance claims, and verified coverage information with members.

Major Sales Associate

Costco Wholeslae
Wichita, KS
05.2015 - 01.2016
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering inquiries, resolving complaints and ensuring customer satisfaction.
  • Assisted customers in locating products throughout the store.
  • Advised customers on the latest trends in products or services offered.

Skills

  • Inventory management
  • Member service
  • Relationship building
  • Staff training
  • Frame repair
  • Multitasking
  • Office administration
  • Bi-annual Inventory Lead

Timeline

Optical Manager

Costco Wholeslae
08.2021 - Current

Licensed Optician

Costco Wholesale
11.2018 - 08.2021

Front End Cashier

Costco Wholesale
02.2017 - 11.2018

Optician Assistant

Costco Wholesale
01.2016 - 02.2017

Major Sales Associate

Costco Wholeslae
05.2015 - 01.2016

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Antonio Vigil