Highly motivated project management leader with a proven track record of successfully managing global and domestic logistics, supply chain operations, and transportation projects. A dedicated and experienced servant leader with expertise in all phases of project lifecycles, from initiation and planning to execution, monitoring & controlling, and closure. Skilled at driving projects to completion within fast-paced environments, maintaining a professional approach, and adhering to a strong work ethic. Experienced in building high performing teams through mentorship and the implementation of military inspired training tactics and operational strategies. Adept at multitasking, prioritizing deliverables, and ensuring the achievement of project objectives. Seeking to leverage these project management skills and experiences to contribute to the success of a dynamic organization.
Overview
18
18
years of professional experience
Work History
(Operations Supervisor) at a Department of State
State Department
DC
02.2026 - Current
Analyzed and refined operational workflows, resulting in increased efficiency and improved service delivery across diverse departmental functions.
Mentored team members on best practices in compliance and regulatory procedures, fostering a culture of accountability.
Developed and implemented standard operating procedures to streamline processes and reduce turnaround times.
Coordinated cross-functional teams to ensure alignment on operational goals, improving project completion rates.
Achieved efficient adjudication operations by supervising staff in the review of passport applications for U.S. citizenship. Resolved complex citizenship cases and optimized workflow to maintain compliance with regulations. Strengthened partnerships with officials to enhance fraud prevention efforts and address high-priority cases.
Achieved successful project delivery by managing resources effectively and optimizing team workflows. Drove project outcomes through strategic planning and execution. Enhanced project efficiency by implementing best practices in team collaboration.
Led project teams through all phases of development to achieve timely and cost-effective results. Oversaw resource allocation and task assignments to optimize project efficiency. Fostered collaboration among team members to enhance communication and project outcomes.
Operational Management: Plans, schedules, and prioritizes workflow for subordinate passport specialists, ensuring production goals are met.
Adjudication Authority: Serves as an expert on complex citizenship cases, document management, and passport eligibility, providing guidance on difficult cases.
Achieved high team performance through effective staff selection and task assignment. Elevated team standards by implementing performance evaluations and targeted training initiatives. Fostered a culture of continuous improvement through skill development and support.
Compliance & Fraud Prevention: Ensures adherence to laws and regulations, assists in developing fraud training, and works with the Fraud Program Manager.
Liaison Duties: Maintains communication with Department officials, stakeholders, and acceptance agents to resolve issues
Operational Oversight: Manages and directs the entire passport adjudication function for a regional agency, ensuring all work complies with U.S. laws and Department of State regulations.
Team Leadership: Plans, schedules, and prioritizes work for a team of Passport Specialists, adjusting assignments as needed to meet production goals.
Complex Case Resolution: Serves as the primary authority for resolving highly complex citizenship cases and unique adjudication problems that subordinates cannot resolve.
Quality Control: Implements internal controls to monitor the quality and quantity of work, ensuring accuracy and adherence to federal standards.
Personnel Management: Approves personnel actions, including filling vacancies, recommending promotions, and handling performance evaluations.
Stakeholder Liaison: Maintains communication with other Department officials and Customer Service Managers (CSMs) regarding unusual cases or coordination with passport acceptance agents.
Fraud Prevention: Collaborates with Fraud Program Managers to develop and deliver fraud detection training for agency staff.
Led operational workflow improvements, enhancing efficiency and service delivery across multiple departments.
Property Manager
Pentagon Force Protection Agency (PFPA)
10.2023 - 02.2026
Data Analysis & Visualization: Led comprehensive data analysis and visualization initiatives utilizing Archibus and similar facility management databases (FM Systems, TRIRIGA, Nuvolo), enhancing decision-making processes and operational efficiency.
Spearheaded the acquisition and upgrade of database systems, developing thorough documentation that outlined configuration adjustments, testing outcomes, and troubleshooting protocols to facilitate continuous system enhancements.
Team Leadership: Successfully managed a team responsible for the maintenance and upgrading of facility management databases, ensuring optimal performance and reliability.
Communication Skills: Demonstrated strong oral and written communication skills, effectively conveying complex information to diverse stakeholders, and facilitating collaboration across departments.
Expertise in Facility Management Modules: Extensive experience with facility management databases, specifically in Space Planning & Management, Workplace Services, and Real Estate Portfolio modules, driving strategic space utilization and resource allocation.
End-User Training: Developed and conducted training sessions for end-users on new configurations post-upgrade, ensuring a seamless transition and effective utilization of updated systems.
Provide high-level support to the Accountable Property Officer (APO) as the designated representative for administrative work.
Fulfilled crucial responsibilities in managing both Capital and Non-Capital assets.
Executed various functions, including but not limited to Utilizing all My DPAS options for user management.
Overseeing Asset Management functions, such as Receiving, Updates, Excess, and Disposition (excluding Authorizations).
Establishing Inventory Management Plans for all users within the Accountable UIC.
Managing other Inventory functions and Asset Information Technology (AIT) functions (excluding Asset Relocation).
Reviewing Statistics for Non-Activated Depreciable Capital Assets.
Performing all Accounting functions.
Oversees asset management for the agency with potential policy-setting duties.
Spearheaded the setup of Inventory Management Plans for all users in the Accountable Unit Identification Code (UIC).
Managed various Inventory functions, contributing to streamlined property management processes.
Oversees Automated Information Technology (AIT) functions, excluding Asset Relocation, to ensure optimal system performance.
Conduct’s in-depth reviews of Statistics for Non-Activated Depreciable Capital Assets, contributing to strategic decision-making.
Administered all Accounting functions, ensuring accurate financial tracking and compliance.
Successfully completed the DPAS1010 course, enhancing proficiency in Web DPAS functionality.
DPAS eLearning Course:
Completed DPAS1020 course to enhance skills and knowledge.
Equivalent functionality as the PA role, excluding Catalog and Inventory Preparation & Management.
Completion of DPAS1021 course for access.
Non-Accountable Property Administrator
Managed Non-Accountable Property exclusively.
Course DPAS1022 completed for access.
Unable to set an Inventory Management Plan.
Completed DPAS1022 course for access.
Property Administrator for Fleet Management
Designated representative for APO in Fleet Management.
Responsibilities covered most areas, excluding Catalog, Inventory, Accounting, and Security.
Course DPAS1023 completed for access.
Property Administrator for the Department of Navy and Army
Equivalent functionality as the PA role, with slight limitations in Accounting and Master Data functions.
No access to Statistics.
Completed DPAS1024 course for access.
Property Administrator without Disposition and Excess
Equivalent functionality as the PA role, excluding Excess, Disposition, and related functions.
Completed DPAS1026 course for access.
Logistics Officer
United States Army
01.2014 - 10.2023
Managed transportation operations as Movement Supervisor for the Distribution Management Section, 19TH Expeditionary Sustainment Command Unit. Addressed requests and coordinated transportation assets to meet movement mission requirements.
Facilitated and monitored the movement of all classes of supply and material shipments to ensure accountability. Coordinated and monitored movement schedules and programs. Ensured transportation capability is appropriate, cost-effective, and met mission requirements. Operated automated scheduled data processing equipment to document movement information, responding to shipment inquiries, discrepancies, and routine transactions.
Leadership
Promotes an environment in which employees are empowered to participate in and contribute to effective mission accomplishment. Discharges security responsibilities by ensuring education and compliance with security directives for employees with access to classified or sensitive material.
Recognizes and acts to correct situations posing a threat to the health or safety of subordinates. Applies EEO principles and requirements to all personnel management actions and decisions, and ensures all personnel are treated in a manner free of discrimination. Periodically reviews position descriptions to ensure accuracy, and the most effective utilization of personnel resources. Explains classification determinations to subordinate employees.
Logistics Management
Designs and implements programs to train and prepare units to fulfill expeditionary combat support (ECS) capabilities requirements associated with organizing units to open, establish and operate forward bases to include assessing austere locations to determine requirements to sustain forces and operating locations, position, recovering and reconstituting forces.
Analyze logistics data to make recommendations on integrated product support decisions.
Brief senior leaders and other defense agencies to verify program capabilities meet joint and multi-service requirements.
Analyzed data collected to determine impact on material readiness and equipment accountability; 2) Conduct cost benefit analysis on logistics operations to develop recommendations; and 3) Collaborate with others to ensure logistics support needs are met.
Trained a team in acquisition strategies to achieve logistical objectives within resource constraints. Train logistics staff to increase quality of work and support to customers.
Ensure uninterrupted logistical support during daily operations.
Implemented daily meetings within his section and ensured zero suspense were missed.
Enforced compliance with shop safety regulations and Standard Operating Procedures (SOPs) that resulted in zero injuries of assigned personnel and damage of unit equipment.
Interfaced regularly with the Defense Travel System (DTS) and Digital Transport Management System (DTMS) on soldier activity, training, and compliance with system operations.
Management & Human Resource Operations
Recruited the best qualified staff members for tasking, training, and logistical support mission oversight. Effectively handled grievances with service members and contractors both inside and outside the organization to resolve differences of opinion and delicate situations. Conducted weekly department meetings, performance management on an ongoing basis, and quarterly planning briefings with the center for learning and development for long-term growth and optimization.
Project Management
Performs a variety of miscellaneous technical, planning and administration duties in support of the office, such as providing assistance to the organization; researching, developing, and maintaining standard operating procedures (SOPs); maintaining and updating office files; researching, preparing and forwarding policy memoranda that inform personnel of changes in policies and procedures; composing and preparing responses to correspondence on subjects where policy and precedence are established; preparing various correspondence, forms and reports; and initiating and obtaining the signature of the approving authority on staff actions.
Key Highlights Include:
Participated as an active member of the Equal Opportunity and Sexual Harassment Assault Response & Prevention (SHARP) representative to ensure soldiers’ fair treatment and safety throughout daily operations.
Trained Soldiers on their MOS proficiency; further enhanced the section’s mission accomplishment by 50%.
Assigned and maintained 100% accountability of all Temporary operating base (TOB) equipment valued over $250,000.
Achieved excellent results regarding mission accomplishments 100% of the time.
Increased the license posture in the section from 50% to 90%.
Conducted 130 school transactions; planned, coordinated, and executed six training events without zero discrepancies.
Served as range NCOIC for four M4 ranges; resulted in 82 Soldiers being qualified on their weapon system.
Reviewed and constructed 62 DTS travel vouchers; accrued $120k in travel expenses and kept GTCC delinquencies under 4%.
Operations & Transportation Supervisor
United States Army
04.2008 - 12.2013
Facilitated in the organization of the deployment and redeployment of personnel, equipment, and cargo through the ship, air, and ground to meet unit supply mission requirements. Monitored unit eligible trained personnel and transportation through the DTMS Army database. Assessed risks and loss prevention to ensure equipment and personnel reported to essential duty and mission assignments promptly. Trained and successfully specialized in the oversight, planning, and organization of transportation operation at the assigned military unit. Monitored the movement of vehicular equipment, personnel in and out of American soil, and equipment—proficiently operated Army databases to maintain soldier’s transportation licenses and education.
Logistics Management
Evaluated all manpower, resource, procedural, and capability issues impacting mobility readiness, air terminal operations, and base deployment activities. Serves as focal point for reporting limiting factors in supplies, equipment, transportation, personnel, and training to the commander to forward to higher headquarters. Prepares wartime and mobility management reports.
Develops new approaches related to logistics workforce readiness to better support logistics services, systems and products.
Effectively led movement operations of personnel and equipment in and out of designed field activities to emulate military operations on foreign soil.
Evaluated performance cluster staffing issues and make recommendations for improvements to maximize the effectiveness of workforce resource allocations (e.g. light-duty, limited duty and full duty assignments); develop strategies for implementation; and conducted reviews and follow-up evaluations.
Administrative Management
Served as the liaison between senior management and staff on a variety of administrative and personnel services, such as strategic planning for emergency facility shutdowns; accounts payable and receivable bookkeeping; grants and contracts; and maintaining files, logs, and records. Conducted and participated in individual studies regarding employee functions to improve operational efficiency within the scope of the office. Recommended administrative changes in operational and office functions.
Planned the implementation and facilitation of activities and events, expenditures, production of materials and distribution, and use of other resources to ensure that operations were managed within authorized budgets.
Developed, implemented, and monitored training programs for the facility. Conducted continuing education training. Presented at conferences/seminars/workshops. Briefed senior executives on ideas, issues, trends, and the potential impact on the workforce and agency, based on information received at conferences.
Project Management:
Participated in the development of project plans, operating plans, and supporting budgets: determining scope, methods, and resource requirements and schedules for projects. Provided input to requirements statements for acquisition and participated in technical evaluations.
Key Highlights Include:
Assisted in the coordination of 2-2CR and 2/7 INF redeployment from Atlantic Resolve North AR-N; returned military equipment back to home duty station worth over $18ML.
Maintained accountability of assigned equipment with no recorded losses or damages worth over $500K.
Reduced the excess amount of unit equipment by facilitating and monitoring quarterly and yearly equipment checks and turn-ins for soldiers that were exiting worth over $99K.
Unit downsizing resulted in a 22% decrease.
Manage the movement of military and personnel equipment worth over $500k.future state planning and implementation phases.
Education
Bachelor of Science - Project Management
Colorado Technical University
CO
Skills
Operations: Managed budgets, approving purchase requests, managing a variety of financial systems Managed procurement and purchasing requests Handled a variety of workforce management functions that included policies, training, learning and development
Project Management: Participated in the development of project plans, operating plans, and supporting budgets: determining scope, methods, and resource requirements and schedules for projects Provided input to requirements statements for acquisition and participated in technical evaluations
Logistics Management: Demonstrated experience of advanced management systems, organizational practices, and principles; comprehensive, and thorough knowledge and understanding of acquisition, and operations of logistical, maintenance, and supply support, and the interrelationships among these programs to have an effective logistics program Implemented program requirements, manpower, material, facilities, and services for support designated programs
Timeline
(Operations Supervisor) at a Department of State
State Department
02.2026 - Current
Property Manager
Pentagon Force Protection Agency (PFPA)
10.2023 - 02.2026
Logistics Officer
United States Army
01.2014 - 10.2023
Operations & Transportation Supervisor
United States Army
04.2008 - 12.2013
Bachelor of Science - Project Management
Colorado Technical University
Section name
Disable Veteran
Active DoD Secret Clearance.
Familiar with MS Office (Excel, Access, Word, Outlook, Project, PowerPoint).
Application Development, Master Resiliency Training, & Digital Training Management System (DTMS)