Antonio A Olivares Acosta

• Streamlined supply chain processes over the phone for faster delivery and reduced overhead costs.
• Established strong relationships with suppliers and customers fostering trust and reliability in deliveries and transactions.
• Evaluated potential buyers over the phone based on quality standards compliance leading to consistent product sourcing.
• Collaborated with clinical staff to identify necessary supplies for daily operations and special procedures.
• Answer incoming calls and customer inquiries
• Identify the best insurance policy for each customer

providing guidance on products and services

• Resolve issues and complaints efficiently and professionally & Generating cross-selling opportunities

accurate client and policy documentation

• Comply with agency policies and procedures, accurate client and policy documentation

• Answer incoming English And Spanish calls & customer inquiries
• Identify the best insurance policy for each customer
• Provide guidance on products and services (auto, commercial, etc.)
• Resolve issues and complaints efficiently and professionally
• Generate cross-selling opportunities
• Processed orders, service requests and applied information to customers.
• Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
• Record and maintain accurate client and policy documentation
• Comply with agency policies and procedures

• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Provided language translation services for customer service inquiries.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.