Antonique Williams
New Orleans,LA
Summary
Dedicated Administrative Assistant with a proven track record of providing exceptional service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Versatile administrative professional well-versed in healthcare practices, compliance standards and operations.
Self-motivated work ethic with the ability to perform effectively in independent or team environments,
Overview
10
10
years of professional experience
Work History
Unit Assistant
National Renal Care
New Orleans, LA
08.2021 - Current
- Developed exemplary skills in EPIC with registration and scheduling from working with various levels of personnel.
- Maintained strong education of medical terminology and information regarding medications.
- Pleasantly interacted with patients, families, physicians and other personnel to create professional environment.
- Adhered to strict set of rules and policies concerning patient confidentiality.
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Cooperated with all healthcare teams to create treatments and recovery plans to achieve objectives.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Trained new unit assistants.
Administrative Assistant
DaVita
Gretna, LA
03.2016 - 07.2021
- Organized paperwork such as charts and reports for office and patient needs.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified timekeeping records and handled any discrepancies with employees.
- Prepared medical records for chart audits according to front desk and charge entry audit policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Customer Service Specialist
ACE Cash Express Inc.
Gretna, LA
03.2013 - 02.2016
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Collected member loan payments.
- Executed customer transactions, including deposits and withdrawals onto prepaid bank cards, wire transfers, money orders and cashed various types of checks.
- Maintained employee schedule to keep all shifts appropriately staffed.
Mail Handler
USPS
Houston, TX
05.2011 - 11.2011
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Biology
University of New Orleans
New Orleans, LASkills
- Accounts Payable and Accounts Receivable
- Medical Recordkeeping
- Data Entry Software
- Medical Admissions
- EMR Systems
- Unit Administration
- Organization and Time Management
- Office Management
- Medical Records Verification
- Computer Proficiency
Timeline
Unit Assistant
National Renal Care
08.2021 - Current
Administrative Assistant
DaVita
03.2016 - 07.2021
Customer Service Specialist
ACE Cash Express Inc.
03.2013 - 02.2016
Mail Handler
USPS
05.2011 - 11.2011
Biology
University of New Orleans
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