Toni Vickers
Miami,FL
Summary
A vibrant and detail-oriented professional with extensive experience as a health insurance specialist, receptionist, and medical office manager, specializing in medical environments. Known for creating welcoming atmospheres, streamlining office operations, and ensuring exceptional patient experiences. Adept at managing schedules, coordinating team workflows, and maintaining compliance with healthcare regulations. Passionate about promoting wellness, and building lasting relationships with patients and staff. Seeking an opportunity to contribute organizational expertise and a cheerful demeanor to a dynamic medical facility.
Overview
4
4
years of professional experience
Work History
Health Insurance Specialist
Unique Imaging
10.2023 - Current
- Verified eligibility, benefits, and coverage details for managed care patients across three medical centers, ensuring accuracy and compliance with insurance requirements.
- Communicated directly with patients to explain their financial obligations, insurance coverage, and co-pays, ensuring transparency and understanding.
- Developed payment plans and facilitated financial arrangements to support patients in meeting their healthcare costs, while maintaining compliance with organizational policies.
- Collaborated with healthcare providers to obtain necessary medical records and documentation to secure timely authorization from insurance companies.
Center Manager
A1 Imaging Centers
06.2020 - 07.2023
- Managed day-to-day operations of three imaging centers, ensuring efficient workflow and adherence to operational standards.
- Handled 80+ incoming calls daily, effectively scheduling appointments and communicating with patients and providers.
- Checked in patients, assisted with completing paperwork, and collected required documents for services.
- Processed patient check-outs, including managing financial obligations and facilitating payment collections.
- Collaborated with radiologists to transcribe and review medical reports, ensuring accurate and timely delivery of results.
- Assisted patients obtaining and providing medical records, ensuring timely access to necessary documentation.
Education
Associate of Science - Health Sciences
Broward College
Pembroke Pines, FLHigh School Diploma -
Miramar High School
Miramar, FL06-2018
Skills
- HIPAA compliance
- Claims processing
- Insurance verifications
- CPT and ICD 10 coding
- Prior Authorizations
- Attention to detail
- Typing skills of 90 WPM
Timeline
Health Insurance Specialist
Unique Imaging
10.2023 - Current
Center Manager
A1 Imaging Centers
06.2020 - 07.2023
Associate of Science - Health Sciences
Broward College
High School Diploma -
Miramar High School
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