Melissa Fleurima
Hallandale,FL
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
COO
Unique Imaging
02.2023 - 09.2024
- Prepared comprehensive meeting agendas enabling productive discussions that led to actionable outcomes.
- Assisted in talent acquisition process through candidate sourcing, interview coordination, reference checks to ensure top-tier hires.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Managed radiology equipment maintenance, ensuring timely repairs and minimal downtime for optimal department efficiency.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Provided customer service to employees regarding payroll inquiries and issues.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
COO
Brooklyn Family Medical
02.2014 - 12.2022
- Mentored employees at all levels within the organization to support their professional development goals.
- Championed change management initiatives for smoother organizational transitions during periods of growth or restructuring.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Managed and recorded facility maintenance and upkeep budget.
- Supported the development of provider education materials focused on HEDIS measures and best practices in patient care.
- Conducted comprehensive audits on medical records to ensure compliance with NCQA standards and guidelines.
Education
Ph.D. - Philosophy
Harvard University
Cambridge, MA05.2020
Master of Science - Human Resource Management And Development
New York University
New York, NY08.2013
Bachelor of Science - Health Care Administration
New York University
New York, NY08.2009
Skills
- Cross-functional team coordination
- Data-driven decision making
- Operations management
- Organizational development
- Human resources management
- Corporate governance
- International business
- Innovation management
- Executive leadership
- Management
Additional Information
- Eclinicalworks
- Paychex
- EHR/PM
- Integer
- QuickBooks
- Microsoft 365
- Google Docs
- ADP
Certification
- SHRM-CP - SHRM Certified Professional
- SHRM - Society for Human Resource Management certification
- SPHR Training - 2009
- Medical Neuroscience-2021
- HRM HR for People Managers-2021
- Researcher Management and Leadership Training-2021
- Employment Law- 2021
Languages
English
Native or Bilingual
French
Full Professional
Timeline
COO
Unique Imaging
02.2023 - 09.2024
COO
Brooklyn Family Medical
02.2014 - 12.2022
- SHRM-CP - SHRM Certified Professional
- SHRM - Society for Human Resource Management certification
- SPHR Training - 2009
- Medical Neuroscience-2021
- HRM HR for People Managers-2021
- Researcher Management and Leadership Training-2021
- Employment Law- 2021
Ph.D. - Philosophy
Harvard University
Master of Science - Human Resource Management And Development
New York University
Bachelor of Science - Health Care Administration
New York University
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