Antony Cabrera
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Warehouse Associate
Martin Bauer
Islandia
08.2023 - 12.2025
- Operated forklifts to efficiently move inventory throughout the warehouse.
- Loaded and unloaded goods from delivery trucks in a timely manner.
- Maintained accurate inventory records using warehouse management software.
- Conducted regular inspections of equipment to ensure safe operations.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Handled hazardous materials safely following prescribed regulations.
Customer Service Representative
TCI Software
Dominican Republic
03.2018 - 01.2023
- Resolved customer complaints through active listening and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies, procedures, and software tools.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted available products and services to customers during service, account management and order calls.
Sales Agent
Advensus
Dominican Republic
01.2022 - 08.2022
- Delivered product presentations to prospective clients effectively.
- Negotiated deals and handled complaints or objections.
- Produced sales documents, finalized deals and filed records.
- Assisted large number of customers per day in finding or selecting items.
- Operated register, handled cash and processed credit card transactions.
Education
International Business
Universidad Autónoma De Santo Domingo
Dominican Republic 09.2018 - 09.2019
Gotitas De Miel
Dominican RepublicSkills
- Negotiation techniques
- Excellent people skills
- Sales strategies
- Customer engagement
- Money transfer systems
- Customer service
- Product recommendations
- Reliable and punctual
- Complex Problem-solving
- Inventory management
- Forklift operation
- Warehouse safety
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Warehouse Associate
Martin Bauer
08.2023 - 12.2025
Sales Agent
Advensus
01.2022 - 08.2022
International Business
Universidad Autónoma De Santo Domingo
09.2018 - 09.2019
Customer Service Representative
TCI Software
03.2018 - 01.2023
Gotitas De Miel