Antony Echavarria
Waterbury,CT
Summary
Top-performing finance professional with 4 years of experience in finance, banking and Digital Operations. Expertise in technological banking support honed in fast-paced environments while refining supervisory skills by creating policies, procedures and guidelines for employees to follow. Familiar with diverse banking and investment products, deposit accounts and loans. Particularly skilled in Fraud detection and prevention based on current knowledge of banking compliance, cybersecurity training and keen intuition.
Overview
8
8
years of professional experience
Work History
Branch Operations Supervisor
Liberty Bank
06.2023 - Current
- Conducted periodic audits to ensure compliance with regulatory requirements and internal guidelines.
- Conducted financial due diligence on potential investments and acquisitions, allowing for an increase of new deposit growth by 2.3 Million in the 3rd and 4th quarter of 2023
- Reduced operational costs by optimizing resource allocation and implementing cost-saving measures, allowing the branch to increase savings upwards of 10 thousand a month.
- Optimized operations for increased utilization, using comprehensive data analysis techniques to develop and improve financial products offered by COCC and Fiserv.
Digital Operations (Call Center)
Ponce De Leon Federal Bank
05.2021 - 06.2023
- Consistently assisting customers remotely, using different operating systems such as Windows and/or MacOS
- Accurately documenting sales lead and customer interactions via salesforce.
- Enhanced Fiserv system efficiency by identifying and resolving complex technical issues, such as incorrect permissions or unauthorized logins with customer's debit cards and/or online banking
- Picking up and managing over 150 calls daily made to the institution’s contact center
- Constructing multiple training manuals and guides to assist co workers and employees are fully trained on all subjects of employment
Universal Banker
Ponce De Leon Federal Bank
08.2020 - 05.2021
- Assisted my collaborative team in acquiring more than 500k in Paycheck Protection Program funds during the Covid-19 crisis
- Manually audited and verified over 1 million dollars in cash on a daily basis to ensure proper availability and authenticity
- Responsible for opening and managing hundreds of Checking and Savings account for new and established clients
- Processing deposits, payments, and withdrawals and evaluating overdrafts and loans
- Recommending and explaining banking services and products to clients based on their needs.
Merchandiser
ZARA
01.2020 - 07.2020
- Analyzing sales figures, market trends and customer behavior to determine product needs and increase revenue
- Stocking sales floor shelves and creating attractive product displays
- Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc
- Ensuring retail staff are well informed on product details and promotions
- Responsible for Maintaining and tracking an inventory of more than 1,000 articles of clothing on a daily basis.
Supervising Merchandiser
Century 21 Department Stores
10.2018 - 12.2019
- Detect and analyze market trends and competitor promotion to properly maintain optimum displays of product
- Enforce standards and create sales tactics training material, including informational classes on social media
- Maintain and restock the company's inventory with efficiency and arrange to be credited for damaged or unused promotional items
- Preserve customer relationships by responding to special requests, answering questions and coordinating training
- Order merchandise, audit inventory and build displays while acting as a brand ambassador
Lead Sales Associate
Macy's
05.2018 - 01.2019
- Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Responsible for writing reports for senior management regarding store and employee performance
- Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties
- Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
Group Leader/Counselor
Children's Arts and Science Workshop
07.2016 - 05.2018
- Providing clear written and verbal instructions to staff members and promptly addressing any questions or concerns
- Planning daily activities and delegating tasks for a group of children of 50+ ranging from ages 4-6
- Educating and training new students as well as support staff
- Ensuring health and safety rules are always obeyed based on state regulations
- Analyzing group performance and making recommendations for improvement
- Scheduling additional training sessions and workshops, as required.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT05.2025
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Manhattan, NY12.2022
Skills
- Auditing
- Financial Services
- Cash Handling
- Account Management
- Salesforce Proficiency
- Fluent in English and Spanish
- Cybersecurity training
Timeline
Branch Operations Supervisor
Liberty Bank
06.2023 - Current
Digital Operations (Call Center)
Ponce De Leon Federal Bank
05.2021 - 06.2023
Universal Banker
Ponce De Leon Federal Bank
08.2020 - 05.2021
Merchandiser
ZARA
01.2020 - 07.2020
Supervising Merchandiser
Century 21 Department Stores
10.2018 - 12.2019
Lead Sales Associate
Macy's
05.2018 - 01.2019
Group Leader/Counselor
Children's Arts and Science Workshop
07.2016 - 05.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice