Antony Rodriguez Aneiro
Coral Gables,FL
Overview
3
3
years of professional experience
Work History
Guest Services Team Lead & Associate
Marriott Vacation Club
01.2023 - Current
- Trained junior team members in customer service strategies and property policies.
- Reviewed upcoming events and planned for expected challenges.
- Ran reports detailing daily guest numbers, accounting expenses and room service usage.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Monitored team performance to confirm customer service standards were consistently met.
- Assisted in working flexible times and covering night audit.
- During the overnight shift, all operations proceeded smoothly with no major incidents reported. Staff maintained regular communication and adhered to safety protocols.
Marine Corps Recruiter
Marine Corps
10.2021 - Current
- Collaborated with other military branches to facilitate joint recruiting initiatives and promote inter-service cooperation.
- Enhanced team productivity by mentoring junior recruiters in techniques, strategies, and best practices for successful recruitment efforts.
- Participated in community events representing U.S. military and recruited interested parties
- Inspected and performed regular maintenance on company communication equipment.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL06.2021
Skills
- Customer service standards
- Greeting customers
- Conflict Management
- Customer Relationship Management
- Operations Management
- Team Management
- Policy Enforcement
- Exceptional communication
Timeline
Guest Services Team Lead & Associate
Marriott Vacation Club
01.2023 - Current
Marine Corps Recruiter
Marine Corps
10.2021 - Current
High School Diploma -
Coral Gables Senior High School