Antowon Gowdy
Cincinnati,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled at enhancing team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Dollar General
Cincinnati, OH
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Produce Manger
Kroger
Cincinnati, OH
08.2022 - 06.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Maintained produce area and kept produce storage area clean and sanitary.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coached and mentored new team members.
Dairy Supervisor
Kroger
Cincinnati, OH
06.2017 - 08.2022
- Time position serving customers in a fast paced setting and ensuring efficient “que” times
- Also cross trained to work in the Produce Department and general Front End duties
- Cross trained to work in the Dairy Department, and Fuel Attendant.
- Mentored new sales associates to contribute to store's positive culture.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
Cashier
Meijer's
05.2016 - 03.2017
- Successful Co-op position scanning and bagging groceries and other products while assisting customers with their purchases
- Fully trained and certified in Customer Service; asked to return for a second semester due to demonstrated performance and hired on full time after completing Co-op
- Established a base of regular clients
- Commended by the Store Manager for being a reliable employee, for being extremely courteous with customers and for assisting other staff as needed.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
Maintenance Crew Member
Community Action Agency
07.2010 - 09.2010
- Successful seasonal position serving on a team of 6 Crew Members performing interior and exterior maintenance at an apartment complex
- Prepared and updated vacated units including painting, repairing lighting fixtures, thoroughly cleaning appliances and bathrooms, and floor care
- Handled grounds upkeep such as power washing walkways, exterior painting, litter control and inventorying window treatments for needed repairs
- Recognized by the Property Manager as a reliable and industrious employee and was asked to return for a second season
- Recognized by Managers for positive attitude and reliable performance
- Volunteer 10-15 hours monthly as Technician assisting with Youth Worship Services
- Demonstrated excellence in Customer Service and Teamwork.
Education
Bachelor of Science - Business Management
Wilmington College
Cincinnati, Ohio05.2020
Associate of Applied Business - Business Management
Cincinnati State Technical And Community College
Cincinnati, OH08-2017
High School Diploma -
Finneytown High School
Cincinnati, OH05-2012
Skills
- Disciplinary Action
- Display Production
- Performance Metrics Analysis
- Coaching and Mentoring
- Retail Management
- Display Creation
- Customer Service
- Department Supervision
Timeline
Assistant Store Manager
Dollar General
06.2023 - Current
Assistant Produce Manger
Kroger
08.2022 - 06.2023
Dairy Supervisor
Kroger
06.2017 - 08.2022
Cashier
Meijer's
05.2016 - 03.2017
Maintenance Crew Member
Community Action Agency
07.2010 - 09.2010
Bachelor of Science - Business Management
Wilmington College
Associate of Applied Business - Business Management
Cincinnati State Technical And Community College
High School Diploma -
Finneytown High School