Antranae Hopkins
Nashville,TN
Summary
Strategic IT Project Manager with extensive experience driving enterprise system implementations, cross-functional integration, and Agile delivery across insurance, healthcare, and consulting sectors. Proven ability to align technology initiatives with business goals, manage multimillion-dollar SaaS rollouts, and lead high-impact projects through the full SDLC. Additional experience in optimizing intake processes, facilitating Agile transformation, and managing vendor relationships with a strong focus on compliance and scalability. Certified in Scrum, SAFe, and ITIL with a passion for improving team performance, stakeholder engagement, and digital modernization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Project Manager
Alliant Insurance Services Inc.
Remote
07.2024 - Current
- Manages end-to-end delivery of IT and enterprise integration projects across Alliant’s insurance corporate applications department, ensuring alignment with compliance, legal, security, and infrastructure teams.
- Manage implementation processes for ServiceNow modules and additional IT projects.
- Manages enterprise-level SSO integrations using OKTA and InsureID for critical vendor platforms, works closely with legal and vendor compliance teams to mitigate onboarding risk, ensuring a secure integration process.
- Collaborates with business sponsors, IT leadership, and procurement to assess scalable SaaS platforms.
- Act as liaison across multiple verticals to streamline communication, manage priorities, and escalate roadblocks across technical and non-technical stakeholders.
- Creates and manages SAFe epics, ensuring alignment with project goals.
- Develops project artifacts and managed intake and updates in ServiceNow.
- Facilitates go-live readiness and deployment planning across development, UAT, and production environments.
Jira Administrator/PMO Analyst
Deloitte
Nashville, TN
06.2023 - 07.2024
- Oversaw SharePoint, Jira, Jama, Spira, and ServiceNow platforms.
- Oversaw Atlassian Jira implementation across more than 50 projects in two enterprise instances, achieving a 35% increase in productivity.
- Ensured appropriate permissions and access in Jira for a large user base.
- Modified project workflows to fit team-specific criteria, improving output.
- Automated recurring tasks to optimize system performance and data integrity.
- Implemented SharePoint solutions to boost efficiency in communication and documentation.
- Maintained updated licenses for plug-ins or integrations.
- Executed regular evaluations of operational workflows, user permissions, and records to discover enhancement opportunities.
- Managed ServiceNow integrations with requirement gathering sessions, cross team collaboration, and tracking deadlines.
- Handled user and LDAP management tasks efficiently.
- Maintained personnel records and updated internal databases to support document management.
Scrum Master/Project Manager
Avaneer Health
Atlanta, GA
01.2022 - 02.2023
- Scrum Master for 4 teams comprised of DevOps, Platform, and Solutions Developers.
- Functioned as organization's Jira admin, utilizing Jira cloud to create projects, implement automations, custom schemes, screens, workflows, permissions, triggers/conditions, and trained others on functionalities and best practices.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Streamlined dependency management for smoother project execution.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Utilized project management and collaboration tools e.g. Smartsheets, Jira, and SharePoint.
- Responsible for the organizations Jira instance as the sole administrator.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Utilized additional Agile frameworks e.g. Lean, Kanban, and XP when necessary.
Customer Service Agent/Sky Club Ambassador
Delta Air Lines, Inc
Atlanta, GA
10.2017 - 01.2022
- Analyzed Sky Club data from surveys to enhance customer experiences.
- Trained new agents on flight dispatching processes.
- Maintained accurate passenger space inventory, optimizing flight capacity.
- Ensured compliance with international travel documentation.
- Facilitated strategic meetings for process improvements.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
Operations Specialist
DNICORP
Nashville, TN
06.2016 - 06.2017
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Facilitated smooth transitions between shifts by maintaining clear communication channels with colleagues regarding ongoing tasks or unresolved issues.
- Participated in quality assurance initiatives aimed at minimizing errors and enhancing overall operational performance.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12.2025
Skills
- Data Analysis: Microsoft Excel, SQL
- Jira Administration
- Active Directory Management
- Risk Assessment & Management
- Project Management
- Project Planning
- Stakeholder Communications
- Cross-Functional Collaboration
- Agile Methodology
- Software Development Lifecycle
- Adaptive Leadership
Certification
- PSM I, Professional Scrum Master, Scrum.org - Sept. 2021
- SSM, SAFe 5 Scrum Master, Scaled Agile Inc. - March 2023
- ITIL 4 Foundation, PeopleCert - April 2024
Timeline
IT Project Manager
Alliant Insurance Services Inc.
07.2024 - Current
Jira Administrator/PMO Analyst
Deloitte
06.2023 - 07.2024
Scrum Master/Project Manager
Avaneer Health
01.2022 - 02.2023
Customer Service Agent/Sky Club Ambassador
Delta Air Lines, Inc
10.2017 - 01.2022
Operations Specialist
DNICORP
06.2016 - 06.2017
Bachelor of Science - Information Technology
Western Governors University