Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antranecia Grant

Houston,TX

Summary

Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SP Plus Parking
Houston, TX
06.2022 - Current
  • Assist customers with parking inquiries, resolving issues promptly to enhance satisfaction.
  • Manage daily transactions, ensuring accuracy and efficiency in financial operations.
  • Coordinate with team members to streamline processes, improving service delivery.
  • Address customer complaints, achieving high resolution rates, and positive feedback.
  • Provide detailed reports on customer interactions, aiding in service improvements.
  • Facilitate parking solutions, enhancing the experience, and driving repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Warehouse Assistant

Amazon
Houston, TX
01.2021 - 05.2023
  • Used handheld scanners for warehouse management system compliance.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Adhered strictly to company policies concerning operation of material handling equipment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted in training new employees on warehouse operations procedures.

Line Cook

Panera Bread
Houston, TX
11.2019 - 02.2021
  • Set up and performed initial prep work for soups, sauces and salads.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Assisted in prep work such as washing vegetables or butchering meat when needed.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.

Education

High School Diploma -

Northbrook High School
Houston, TX
05-2016

Skills

  • Customer service
  • Issue resolution
  • Financial transactions
  • Process improvement
  • Data reporting
  • Call handling
  • Inventory management
  • Attention to detail
  • Order picking and processing

Certification

Forklift Operator Certified | National Forklift Foundation 03/22/25

Timeline

Customer Service Representative

SP Plus Parking
06.2022 - Current

Warehouse Assistant

Amazon
01.2021 - 05.2023

Line Cook

Panera Bread
11.2019 - 02.2021

High School Diploma -

Northbrook High School

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Antranecia Grant