Antujuan Jones
Detroit,MI
Summary
Proactive, result-driven, and talented product manager with expertise in cross-functional team building, manufacturing, marketing, and product description. Extraordinary communication skills with the capability to conduct quantitative and qualitative research with current consumers and potential alternative possibilities. Capable of identifying consumer demands quickly and providing immediate, affordable solutions. Commended for outstanding teamwork and leadership abilities, building teams to achieve targeted revenue and increase bottom-line profitability.
Overview
11
11
years of professional experience
Work History
Product Roll Out Specialist
Xfinity Comcast
01.2019 - Current
- Frontline support for new roll out program for Comcast products
- Help define strategy capture requirements clarify prioritization, identify dependencies, Mitigate risk and impediments.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Work From Home Support
Xfinity Comcast
01.2018 - Current
- Assisting Customer Sales Specialist with new & existing customer accounts in need of additional support.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Nirvana
Xfinity Comcast
01.2016 - Current
- Providing billing and next level technical support for multiple Comcast products & services
- Managing new & existing customer accounts.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Sales Specialist
Comcast Corporation
11.2015 - Current
- Providing technical support for Comcast products & services
- Managing new & existing customer accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Stayed current on company [Product or Service] options to promote offerings during regular service connections.
Sales & Event Planning
Oh So Radio
12.2014 - 01.2016
- Scouting potential business advertising leads for on air ad placement through lead generation
- Overseeing arrangement of social/ business events reserved for both general public & colleagues
- Managed event logistics and operations.
Lead Qualifier
Infinity Contact(Google)
03.2014 - 10.2015
- Vetting & qualifying potential business leads for beginner advertising services with Google Adwords
- Also, directing other business leads to the correct Google services that would best fit their business model.
Customer Service Representative
Teleperformance USA(Google)
03.2013 - 01.2014
- Handling customer account information alongside offering customers technical support for Google products & Android devices.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative Team Lead
Teleperformance(Google)
03.2013 - 01.2014
- Tracking agent progress, scores & attendance
- Training side by side
- Taking Supervisor calls as needed
- Keeping team abreast of any changes made within tech knowledge base.
- Supervised large teams with guidance, support and direction for high-quality customer care.
Education
Diploma -
University Preparatory High School (UPHS)
No Degree -
Central State University
Expected Business Management -
Eastern Michigan University
Skills
- Adwords Certified
- Strong relationship builder and great communication skills
- Customer Service in Professional setting
- Computer program skills: Excel, Word, PowerPoint, etc
- Audit Reporting
- Project management
References
References available upon request
Timeline
Product Roll Out Specialist
Xfinity Comcast
01.2019 - Current
Work From Home Support
Xfinity Comcast
01.2018 - Current
Nirvana
Xfinity Comcast
01.2016 - Current
Customer Sales Specialist
Comcast Corporation
11.2015 - Current
Sales & Event Planning
Oh So Radio
12.2014 - 01.2016
Lead Qualifier
Infinity Contact(Google)
03.2014 - 10.2015
Customer Service Representative
Teleperformance USA(Google)
03.2013 - 01.2014
Customer Service Representative Team Lead
Teleperformance(Google)
03.2013 - 01.2014
Diploma -
University Preparatory High School (UPHS)
No Degree -
Central State University
Expected Business Management -
Eastern Michigan University