Antwaine Morehead
Petersburg,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Captain D's Seafood. Proven track record in enhancing customer satisfaction and operational efficiency, while effectively managing cash handling and staff training. Committed to fostering positive relationships and driving sales through strategic decision-making and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Captain D's Seafood
Petersburg, VA
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
FOH Manager
Applebee's Grill + Bar
Colonial Heights, VA
01.2020 - 07.2022
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
Certification
Serve safe & achcohol certification
Timeline
Assistant Manager
Captain D's Seafood
07.2022 - Current
FOH Manager
Applebee's Grill + Bar
01.2020 - 07.2022