Antwinette Jacobs
Waldorf,MD
Summary
Polite and courteous nursing professional providing quality care to patients in a variety of medical settings. Assisted with elderly patients with health and hygiene tasks to support their comfort and well-being. Delivering excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in a fast-paced environment. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies and committed to collaborating with physicians and families to provide quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
FENWICK LANDING
03.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care, such as bathing, dressing, grooming, and toileting assistance for the comfort of clients while maintaining their dignity
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Ensured safe mobility for clients throughout the night by providing assistance with walking or transferring when necessary, reducing the risk of falls
- Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels
- Maintained clean and organized living spaces for clients, promoting a healthy environment for restful sleep.
Administrative Assistant
AJAE Writing Solutions
11.2022 - Current
- Opened, sorted, and distributed incoming messages and correspondence throughout the department
- Typed drafts, memos, and emails and prepared reports for management review
- Scheduled and coordinated meetings and appointments for management
- Developed new filing and organizational practices to increase efficiency within the office
- Researched market trends to enhance product offerings
- Maintained utmost discretion when dealing with sensitive topics.
Rental Sales Agent
Sixt Rent A Car
06.2023 - 05.2024
- Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs
- Provide excellent customer service in all customer contact situations
- Meet all sales and service standards
- Complete administrative tasks including daily lists to assist the branch
- Communicate via telephone and email in a friendly and helpful manner
- Assist branch with returning and turnaround of vehicles as needed
- Perform other job duties as assigned to meet the business needs.
Event Staff
Andy Frain & Shield
11.2021 - 09.2022
- Served as Ambassador for indoor and outdoor concerts, festivals, sporting games, automotive auctions, and corporate parties
- Greeted and directed guests to seating and services
- Screened patrons during ingress via bag searching techniques, hand, wand or metal detectors and ID verification scanner
- Protected players, staff and venue ownership groups assets by watching for security breaches at vital checkpoints
- Regulated and monitored credentials of guests for specific access to sensitive location areas throughout venues
- Responded quickly to potential crowd control issues and provided escorts for unruly fans when ejections are warranted.
Customer Service Representative
The Wine Shop
02.2021 - 09.2021
- Provided friendly and positive customer service to patrons and visitors
- Compiled with all regulations regarding sales transactions and established procedures; performed accurate and timely cashier functions, including scanning and entering sales transactions, basic mathematical computations, making change and handling cash
- Offered expertise and inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Addressed internal supply problems head on and developed creative solutions to prevent and missed targets; managed team to achieve optimal productivity in inventory control
- Performed required ID checks on customers and notified management of violations, concerns, etc
- Assisted customers in the selection of various brands of liquors, wines, etc., gave advice on quantity of purchases for special occasions, and helped customers with carry-outs
- Performed other related duties as assigned.
Customer Service Representative
Olive Garden
10.2017 - 02.2021
- Greeted and escorted guests to their table in an efficient and courteous fashion
- Orchestrated the activities of the dining room through the use of floor plans, rotation charts and proper assignment of servers
- Quickly triaged incoming calls, and escalated calls when necessary
- Maintained knowledge base of restaurant offerings; responded to guest inquiries in a purposeful manner
- Maintained a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items
- Performed other duties as assigned by management.
Education
High school diploma -
Maurice J. Mcdonough High School
Pomfret, MDAssociates in Arts and Sciences -
College of Southern Maryland
Pomfret, MD01.2011
Skills
- Customer Service
- Remarkable Communication Skills
- Meal Preparation; food handling, and feeding assistance
- Behavior redirection
- Security
- First aid and safety
- Client documentation; condition monitoring
- Mobility support; transporting patients; transfer techniques
- Personal Hygiene maintenance; bathing and dressing assistance
- Direct Patient Care; basic life support
Certification
- First Aid Certification
- CPR Certification
Timeline
Caregiver
FENWICK LANDING
03.2024 - Current
Rental Sales Agent
Sixt Rent A Car
06.2023 - 05.2024
Administrative Assistant
AJAE Writing Solutions
11.2022 - Current
Event Staff
Andy Frain & Shield
11.2021 - 09.2022
Customer Service Representative
The Wine Shop
02.2021 - 09.2021
Customer Service Representative
Olive Garden
10.2017 - 02.2021
High school diploma -
Maurice J. Mcdonough High School
Associates in Arts and Sciences -
College of Southern Maryland