Energetic, hardworking, valued for fast, friendly service and accuracy in handling customer transactions within the store team. Eager to contribute to team success through attention to detail and excellent organizational skills. Efficient , dependable, customer-focused and team oriented. Passionate about serving others and eager to take on new responsibilities and leadership roles.
Hi, I’m
Antwoinette Johnson
Saginaw,MI
Summary
Overview
8
years of professional experience
Work History
ShiptSaginaw, MI
Shipt Shopper
06.2022 - Current
Job overview
- Shop for groceries for customers in a timely manner to ensure drop off in the scheduled time slots
- Provide excellent customer service by communicating with the customer and shopping the correct ordered items
- Used problem solving skills to find the right substitutions in case of unstocked items.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Communicated with vendors to stay informed of new products and stock availability.
- Created attractive displays to attract more customers and increase sales.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Provided product advice to customers to help select most suitable items for individual needs.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Bavarian Inn LodgeFrankenmuth, MI
Housekeeper
03.2023 - 10.2023
Job overview
- Performed essential administrative and labor management duties in order to ensure efficient day-to-day store operations.
- Administrative duties including filing paper work, budgeting payroll, ordering products and store supplies, and analyzing sales numbers.
- Labor management duties including interviewing potential associates, training new hire employees, creating employee schedules, monitoring team performance, and coaching team members.
- Customer service duties, such as greeting customers, providing assistance, and completing transactions at the register.
- A store manager must also ensure employees follow all safety and loss prevention guidelines as outlined by the corporate offices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept inventories accurate with daily cycle counts and daily/weekly audits to identify and resolve variances.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Culvers Franchising SystemKalamazoo, MI
Shift Manager
11.2017 - 06.2022
Job overview
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
All Source StaffingSchaumburg, IL
Inquiry Response Coordinator
11.2015 - 09.2017
Job overview
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and work schedules.
- Maintained up-to-date administrative records to monitor operational conditions.
- Managed 20 employees by supervising daily tasks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Consulted with customers to assess needs and propose optimal maintenance and cleaning solutions.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Developed and updated databases to handle customer data.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Approved and terminated customer contracts upon request.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Arthur Hill High SchoolSaginaw, MI
High School Diploma from General Studies
06.2008
University Overview
Skills
- Accurate money handling
- Sales proficiency
- Online ordering familiarity
- Customer Relations
- Trend understanding
- Product knowledge
- Store opening and closing
- Stocking and replenishing
- Point of sale knowledge
- Conflict resolution
- Team building
- Critical thinking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Housekeeper
Bavarian Inn Lodge
03.2023 - 10.2023
Shipt Shopper
Shipt
06.2022 - Current
Shift Manager
Culvers Franchising System
11.2017 - 06.2022
Inquiry Response Coordinator
All Source Staffing
11.2015 - 09.2017
Arthur Hill High School
High School Diploma from General Studies