Antwon Clark
Coral Springs,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Chipotle and Sonics Drive In. Demonstrates reliability and exceptional composure in high-pressure situations, significantly increasing customer loyalty. Skilled in accurate financial transactions and adept at resolving complaints with empathy, showcasing a blend of hard and soft skills pivotal for customer-facing roles.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Chipotle
Coral Springs, FL
04.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Customer Service Cashier
Sonics Drive In
Margate, FL
12.2023 - 03.2024
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Coral Glades High School
Coral Springs, FLSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Chipotle
04.2024 - Current
Customer Service Cashier
Sonics Drive In
12.2023 - 03.2024
Coral Glades High School