Antwona Davis
Chesapeake,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chesapeake, VA
08.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Documented and detailed calls and complaints using call center's CRM database.
Lead CSR
Maximus Call Center
Chesapeake, VA
07.2021 - 08.2022
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Osceola International High
Kissimmee, FLSkills
- Microsoft Word
- Active Listening
- Customer Relations
- Managing Multiple Tasks
- Multi-Line Phone Talent
- Computer Proficiency
- Customer Service
- Call Triaging
- Critical Thinking
- Windows Operating System
- Microsoft Office Suite
- Microsoft Excel
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Customer Service Representative
08.2022 - Current
Lead CSR
Maximus Call Center
07.2021 - 08.2022
High School Diploma -
Osceola International High