Antwone Carson
Flora,MS
Summary
I am a self-motivated, multifunctional worker who is seeking to better my career and my skills. I am used to a remote based setting and thrive when given new obstacles. I thrive to be the best at anything and everything I do. I have a lot of experience with data entry, account management, customer support, and tech support which I feel can help me be a great asset to this company. I am a fast learner and I'm always open to learning new things, furthering my education, expanding my knowledge, and growing as an individual. I hope to hear back from you. Thank you for your consideration.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sitel
12.2022 - 02.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Entered data into our databases to update and correct customer information.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Parcel Inspection Specialist
ECOM360
01.2021 - 10.2022
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Maintained database systems to track and analyze operational data.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Data Entry Assistant
Sharons Boutique
02.2020 - 12.2020
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Streamlined workflow efficiency by proactively identifying bottlenecks in the process and suggesting improvements where necessary.
- Built and maintained tracking databases for variety of measuring aspects.
- Assisted with developing data entry processes.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Madison Central High School
Madison, MS05.2021
Skills
- Multi-Line Phone Systems
- Research
- Escalation management
- Dispute Resolution
- Microsoft Excel
- Document processing
- Data Entry
- Proofreading
- Fast Learner
- Data Management
- Data Processing
- Work Prioritization
Timeline
Customer Service Representative
Sitel
12.2022 - 02.2024
Parcel Inspection Specialist
ECOM360
01.2021 - 10.2022
Data Entry Assistant
Sharons Boutique
02.2020 - 12.2020
High School Diploma -
Madison Central High School