Antwon Thompson
Pearland,TX
Summary
Dynamic professional with extensive experience in strategic planning, policy implementation, and optimizing organizational performance. Proven track record in recruitment, talent management, and enhancing employee satisfaction. Skilled in fostering strong stakeholder relationships and driving diversity and inclusion initiatives, seeking to leverage expertise in customer and employee engagement strategies as a Senior Analyst - Customer Strategy & Innovation at United Airlines.
Overview
10
10
years of professional experience
Work History
Recruiter
United Airlines
05.2022 - Current
- Pioneered and managed nationwide recruitment strategies, significantly improving the ground experience and operational efficiency at 32 United locations.
- Developed and implemented customer-focused hiring practices, contributing to United’s commitment to diversity and inclusion.
- Enhanced stakeholder communication and collaboration, aligning recruitment goals with United’s strategic vision.
- Spearheaded the DEI-focused hiring initiatives and community events, aligning with United’s corporate values.
Ramp Service Supervisor
United Airlines
02.2020 - 04.2022
- Successfully completed the 2021 Ascend Program.
- Commenced career as a Ramp Agent, swiftly progressing to supervise a team of 300+ staff, focusing on enhancing operational efficiency and customer service excellence at Dulles Airport.
- Implemented innovative staff recruitment and training strategies, significantly fostering a diversity and continuous improvement culture.
- Played a pivotal role in supporting daily ramp operations, including baggage handling and aircraft servicing, consistently exceeding performance targets.
- Contributed to critical technology and process improvement projects, notably enhancing customer and employee experiences at the gate.
- Demonstrated strong leadership in team initiatives, leading to process optimizations and bolstering safety measures, working as an upgrade supervisor, culminating in a promotion to Ramp Service Supervisor.
Human Resources Sergeant
U.S. Army
11.2013 - 11.2020
- Orchestrated HR operations for 64 professionals across 16 locations, enhancing team proficiency and compliance.
- Streamlined recruitment, boosting reporting metrics by 46% and playing a vital role in strategic talent acquisition.
- As Executive Assistant to the Command Team, ensured integrity in specialized role nominations and managed HR guidelines.
- Developed and implemented comprehensive training programs, contributing significantly to organizational effectiveness and readiness.
Assistant Store Leader
GameStop
09.2018 - 02.2020
- Managed store operations, focusing on payroll integrity and employee development, leading to a 6% increase in sales post-managerial transition.
- Pioneered job fairs and community engagement, enhancing brand presence and talent acquisition.
- Formulated and executed a succession plan matrix, now integral to organizational planning and staff development.
- Fostered a customer-centric environment, aligning store operations with organizational goals and driving operational excellence.
Education
Leadership Credential Level I -
United Airlines
Online01.2024
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2021
Associate of Science - Management
Colorado Technical University
Colorado Springs, CO06.2020
Certification - Army Basic Instructor Course
United States Army
Fort Eustis, VA07.2018
Skills
- Expertise in Customer Strategy, Innovation, and Experience Enhancement
- Strong Background in Talent Acquisition and Diversity Inclusion
- Proven Ability in Change Management and Process Improvement
- Proficient in Data Analysis and Insights for Decision Making
- Exceptional Communication and Relationship Building Skills
- Adaptability in Fast-Paced and Changing Business Environments
Timeline
Recruiter
United Airlines
05.2022 - Current
Ramp Service Supervisor
United Airlines
02.2020 - 04.2022
Assistant Store Leader
GameStop
09.2018 - 02.2020
Human Resources Sergeant
U.S. Army
11.2013 - 11.2020
Leadership Credential Level I -
United Airlines
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Management
Colorado Technical University
Certification - Army Basic Instructor Course
United States Army