Anu Shetty
Delaware,OH
Overview
24
24
years of professional experience
4
4
Certificates
Summary
Strategic leader with 20+ years of experience in shaping and delivering creative business solutions for leading organizations. Demonstrated expertise in Product Development and Support in Agile and Lean environments with Nationwide Insurance in the Billing/Payment Processing domain. Proven ability to lead product life cycle activities including ideation, strategic development, requirements definition, and value management. Passion for customer-centric roadmapping grounded in supporting data analytics and research. Certified in PMP, Lean Six Sigma and Google Data Analytics.
Education
MBA - Strategy And Operations Management
The Ohio State University
Columbus, OH05.2009
Bachelor's Degree in Electronics Engineering -
Mumbai University (India)
Mumbai05.1997
Work History
Director – Billing/Payment Processing
Nationwide Insurance
10.2018 - Current
- Currently leading a team of seven Agile Product Owners to deliver features to enhance the customer and agent experience with Billing of Insurance products.
- Defined customer-centric objectives and improved the end-to-end Customer experience leveraging tools such as Customer Journey Mapping and Data analysis for customer insights.
- Managed the end-to-end execution of a feature from creation to delivery, define and prioritize backlog of product features, related epics and MVPs, and stories while aligning external dependencies.
- Leveraged Agile methodologies, Data Analysis, Problem solving and People leadership skills to achieve successful outcomes.
- Also, led the Billing Operations team providing support to agent/customer/call center issues with Billing applications resolving over 400 support tickets.
- People leader with Gallup Engagement scores of 93%.
Senior Consultant – Billing/Payment Processing
Nationwide Insurance
03.2018 - 10.2018
- Led the Billing organization through a successful end-to-end Agile Transformation.
- Delivered complex, large-scale initiatives working with Product Owners and development teams to build executable JIRA user stories, MVPs, lead scope definition, technical implementation, end-to-end testing, change management and operational readiness.
- Led the implementation of Guidewire Billing Center (a next generation Billing system) for Commercial digital customers.
Consultant – Enterprise Digital Experience
Nationwide Insurance
11.2016 - 03.2018
- Led business requirements and process enhancements in the Digital space for Commercial insurance customers as part of a key Transformation Program.
- Helped define product strategy for Mobile app for Commercial insurance customers.
Consultant – Billing/Payment Processing
Nationwide Insurance
02.2010 - 10.2016
- Successfully led a large-scale complex $15 m transformation initiative to consolidate two Billing/Payment systems including associated Change Management, Communications and Training.
- Led business requirements, created user stories, testing and change management for projects focused on providing new Billing/Payment processing capabilities such as generating refunds electronically using ACH.
- Ideated process improvements to benefit the customer and agent experience and realize operational efficiencies by leveraging Data Analysis skills.
Consultant, Nationwide Services Company
Nationwide Insurance
01.2009 - 01.2010
- Facilitated consumption management analysis and financial review of infrastructure costs for Corporate Real Estate and HR IT systems.
Management Intern
Nationwide Insurance
06.2008 - 12.2008
- MBA Intern in the Infrastructure Engagement Consulting Area.
Software Engineer
Tata Infotech Limited/Tata Consultancy Services
07.1997 - 07.2007
- Led teams in software design, development, and product support for clients such as Citibank in Thailand and National City Bank, GE Medical Systems, GE Appliances and National City Mortgage in USA.
- Design, development, and support for National City Bank's Investment Management system.
- Played variety of roles as Project Manager, programmer, technical lead, and Team lead with knowledge of Visual Basic, ASP.net, SQL etc.
Skills
- Product Management/Delivery
- Customer-centric Design
- Leadership
- IT Portfolio-Program management
- Agile Methodologies
- People Leader
- Problem-solving
- Data Analysis
- Continuous Process Improvement
- Project Management
- Operations Management
- R programming
- SQL
Certification
- PMP (Project Management Professional)
- Google Data Analytics
- Lean Six Sigma Green Belt
- Accredited Advisor of Insurance
Timeline
Director – Billing/Payment Processing
Nationwide Insurance
10.2018 - Current
Senior Consultant – Billing/Payment Processing
Nationwide Insurance
03.2018 - 10.2018
Consultant – Enterprise Digital Experience
Nationwide Insurance
11.2016 - 03.2018
Consultant – Billing/Payment Processing
Nationwide Insurance
02.2010 - 10.2016
Consultant, Nationwide Services Company
Nationwide Insurance
01.2009 - 01.2010
Management Intern
Nationwide Insurance
06.2008 - 12.2008
Software Engineer
Tata Infotech Limited/Tata Consultancy Services
07.1997 - 07.2007
MBA - Strategy And Operations Management
The Ohio State University
Bachelor's Degree in Electronics Engineering -
Mumbai University (India)
References
Available Upon Request
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