Anubia Madrigal
Long Beach,CA
Summary
Results-driven Program Supervisor with over 25 years of experience in managing 24/7 and SLS programs. Skilled in problem-solving, teamwork, and reliability, consistently achieving enhanced service delivery and improved outcomes for residents through targeted staff development and training initiatives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Supervisor
Life Steps Foundation
Long Beach, CA
10.2000 - Current
- Supervised daily operations of 24/7 and SLS programs, ensuring compliance with regulations and quality standards.
- Developed and implemented training programs for staff to enhance service delivery and resident engagement.
- Handle billing and reporting responsibilities accurately and on time.
- Train new and existing staff on policies, procedures, and client care expectations.
- Serve as the main point of contact with the regional center to ensure compliance and collaboration.
- Strengthened staff performance through comprehensive training programs and consistent coaching on best practices in residential care.
- Monitored program effectiveness through regular assessments, leading to improved resident satisfaction scores.
Education
Bachelor of Science - Human Services
California State University, Dominguez Hills
Carson, CA05-2017
Skills
- Staff training
- Staff development
- Document
- Document management
- Program management
- Staff evaluation
- Certified in CPR/AED
- Client meetings
- Teamwork
- Bilingual
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Effective communication
- Decision-making
- Self motivation
- Conflict resolution
- Crisis intervention
Certification
Non violent crisis intervention
SIR training
DSP training
Timeline
Program Supervisor
Life Steps Foundation
10.2000 - Current
Bachelor of Science - Human Services
California State University, Dominguez Hills