Anuj Sharma
Fairfax,VA
Summary
Hardworking and passionate job seeker with strong customer service and conflict resolution skills eager to use skills to pursue new heights.
Overview
21
21
years of professional experience
Work History
Support Coordinator
Loudoun County MHSADS
07.2016 - 01.2024
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Job Coach
Northern Virginia Training Center
09.2014 - 07.2016
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Improved clients' networking abilities with personalized coaching on professional communication techniques and etiquette.
Occupational Therapist Aide
Northern Virginia Training Center
08.2013 - 09.2014
- Improved patient outcomes by assisting occupational therapists in implementing therapeutic interventions.
- Prepared therapy areas and equipment for patient sessions
- Maintained a clean and organized therapy workspace.
- Enhanced patient experience by providing compassionate support and encouragement during therapy sessions.
- Maintained a safe and clean therapy environment, ensuring the well-being of patients and staff.
- Promoted positive patient interactions, fostering a supportive atmosphere conducive to rehabilitation success.
Medication Technician
Northern Virginia Training Center
07.2012 - 08.2013
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Administered medication to patients according to doctor's orders
- Monitored patients for any adverse reactions to medications
- Maintained accurate records of medication administration for each patient.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
Volunteer Hindi Teacher
Chinmaya Mission
08.2002 - 07.2006
- Improved student comprehension by utilizing a variety of teaching strategies, including group work, direct instruction, and multimedia presentations.
- Enhanced cultural understanding by incorporating Hindi literature, art, and music into the curriculum.
- Boosted students'' confidence in their language abilities through positive reinforcement and regular feedback on their progress.
Education
Bachelor of Arts of Psychology -
George Mason University
07.2015
Skills
- Excellent Customer Service, Problem Solving, and Conflict Resolution skills with Strong Attention to Detail
- Strong Ability to Effectively Prioritize Tasks, Manage Stress, Multitask and Adapt in Fast-Paced and Stressful Situations
- Excellent Communication and Critical Thinking skills
awards
Silver EMPACT Award - Public Service: Exceptional services rendered with regard to serving, protecting or improving the quality of life of Loudoun County's citizens.
Timeline
Support Coordinator
Loudoun County MHSADS
07.2016 - 01.2024
Job Coach
Northern Virginia Training Center
09.2014 - 07.2016
Occupational Therapist Aide
Northern Virginia Training Center
08.2013 - 09.2014
Medication Technician
Northern Virginia Training Center
07.2012 - 08.2013
Volunteer Hindi Teacher
Chinmaya Mission
08.2002 - 07.2006
Bachelor of Arts of Psychology -
George Mason University