Vickie Lomax

• Coordinated client services to enhance access to community resources and support systems.
• Developed and maintained individualized service plans tailored to client needs and goals.
• Facilitated communication between clients, families, and multidisciplinary teams to ensure comprehensive care.
• Monitored client progress and adjusted support strategies based on evolving needs and feedback.
• Implemented quality assurance measures to improve service delivery efficiency across programs.
• Analyzed program outcomes to identify areas for improvement and drive strategic enhancements in service offerings.
• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Fostered relationships with service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
• Worked with other departmental staff to answer questions and resolve problems.
• Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
• Coordinated meetings and events for internal and external groups.
• Developed tailored support plans for diverse clientele, identifying unique needs and goals.
• Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
• Improved client satisfaction by efficiently addressing and resolving support issues.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Answered phone calls and responded to inquiries from providers and other external contacts.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Coordinated support services to enhance community engagement and resource access.
• Developed individualized service plans to address unique individual needs and aspirations.
• Monitored service effectiveness through data collection, face to face and analysis, and collateral contact ensuring compliance with standards and individual satisfaction.
• Implemented feedback mechanisms for continuous improvement in service delivery and individual satisfaction.
• Identified potential risks in individual cases, initiating appropriate interventions when necessary to ensure the individual's health, safety and welfare.
• Optimized service delivery through the continuous evaluation/monitoring of service effectiveness and implementation of necessary adjustments.
• Provided emotional support to individual /families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
• Developed trust-based relationships with individual through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
• Collaborated with a multidisciplinary team of professionals to ensure holistic support for each individual's unique needs.
• Assisted individual in setting realistic outcomes and developing action plans to achieve them while providing ongoing support and encouragement along the way.
• Assisted individual/families in navigating complex social services systems
• Implemented evidence-based interventions to address specific individual challenges, such as behavior management techniques
• Enhanced communication between individual, families and service providers through face to face /collateral contact, meetings for progress, updates, and to complete support notes and reports.
• Connected individual/families to community resources as needed.
• Monitored progress and documented individual health and safety status
• Promoted community integration
• Visited home environments to monitor supports, health and safety and to ensure the individual needs are met and they are satisfied in their living arrangements.
• Assisted individual in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Completed comprehensive assessments of he individual to identify needs and develop treatment plans.
• Collaborated with providers , parents to maintain comprehensive and integrated approach to the individual's services.
• Developed individualized support plans in collaboration with clients, families and service providers.

• Coordinated client intake and assessment processes to enhance service delivery efficiency.
• Developed and maintained comprehensive client records using electronic health record systems.
• Liaised with multidisciplinary teams to ensure holistic care for clients in behavioral health programs.
• Implemented strategies to improve client engagement and satisfaction through tailored support services.
• Oversaw case management processes, ensuring compliance with regulatory standards and quality assurance measures.
• Analyzed feedback from clients and staff to identify areas for process improvement in service delivery.
• Managed high-pressure situations with clients, maintaining a calm demeanor and professional attitude throughout the resolution process.
• Implemented effective communication strategies that facilitated strong relationships between clients and internal teams.
• Maintained up-to-date knowledge of industry trends, providing informed recommendations for client success.
• Tracked support metrics to identify areas requiring attention, implementing changes that led to improved overall performance results.
• Delivered exceptional customer service through consistent follow-through on commitments made to clients during interactions with them.
• Monitored client feedback for continuous improvement opportunities
• Maintained a high level of client satisfaction by anticipating potential challenges and providing proactive support to address them effectively.
• Assisted in developing support policies that aligned with company goals while addressing common client challenges effectively.
• Conducted regular follow-ups with clients to ensure their ongoing satisfaction and address any concerns promptly.
• Facilitated knowledge-sharing sessions among team members, promoting continuous learning and development within the support team.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Provided excellent customer service by following up with clients, and responding to their needs in an 24 hour time frame
• Conducted case management activities and services with multidisciplinary team.

• Directed program development and implementation to enhance service delivery for individuals with disabilities.
• Collaborated with community providers to align resources and optimize program effectiveness.
• Managed program staff , providing mentorship and guidance to ensure operational success.
• Monitored program performance metrics for continuous improvement and accountability within staff.
• Facilitated training sessions for staff on best practices in service provision and compliance standards.

.Scheduled and supervised staff meetings to discuss new ideas and update on program details and milestones.

• Recruited and trained staff in their job duties, with emphasis on policy/ procedures, and securing the health and safety and satisfaction of the individual.
• Mentored staff for professional development, resulting in increased productivity and job satisfaction.
• Provided ongoing direction and leadership for program operations.
• Collaborated with co-workers to uncover issues, identify applicable solutions, and offer guidance.
• Collaborated closely with executive leadership to develop strategic plans for long-term growth.
• Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
• Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
• Monitored program performance to identify areas for improvement.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Developed and implemented strategies to promote program awareness and participation.
• Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Developed and implemented program evaluation systems to assess program impact.
• Developed community intergraded program from ground up, laying out framework, and defining roles.
• Utilized program decision-making techniques to ensure alignment with organizational goals.
• Established and maintained effective working relationships with supervisor, co-workers, staff , and providers enhancing collaboration and support.
• Implemented feedback mechanisms to gather insights from individuals, families and staff, guiding continuous program improvement.
• Fostered continuous improvement, encouraging team feedback and ideas.
• Initiated community support to raise awareness and increase participation, strengthening community relations.
• Executed comprehensive training programs for staff, enhancing skills and competencies.
• Directed strategic planning process, aligning program objectives with

organizational goals.

• Interacted well with providers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of staff .
• Trained and guided staff to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened individual /families relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management

Managed approximately 8 employees in a day program setting

• Monitored compliance with state regulations, ensuring safety and quality standards were met consistently.
• Implemented performance evaluation systems to track program effectiveness and drive continuous improvement.

• Coordinated program activities, ensuring alignment with organizational goals and community needs.
• Developed and maintained partnerships with local agencies to enhance service delivery.
• Managed scheduling and logistics for client services, optimizing resource allocation.
• Evaluated program outcomes, providing insights for continuous improvement initiatives.
• Led strategic planning efforts, identifying opportunities for growth and innovation in programs.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
• Designed program implementation and maintenance plan.
• Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
• Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
• Conducted thorough needs assessments to identify community requirements, shaping future program development.
• Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
• Coordinated program activities to enhance service delivery for individuals with developmental disabilities.
• Monitored compliance with regulatory standards, maintaining high-quality service delivery across programs.

• Directed comprehensive residential programs enhancing individual support and community integration.
• Developed policies ensuring compliance with state regulations and best practices in service delivery.
• Oversaw staff recruitment, training, and development to foster a high-performing team environment.
• Collaborated with families and external stakeholders to create personalized care plans for residents.
• Implemented quality assurance measures improving service outcomes and resident satisfaction levels.
• Managed program budgets, optimizing resource allocation while maintaining service excellence.
• Facilitated regular training workshops promoting staff engagement and professional growth opportunities.
• Evaluated program effectiveness through data analysis, driving continuous improvement initiatives across operations.
• Ensured successful regulatory compliance by monitoring policies and procedures in alignment with industry standards.
• Implemented data-driven decision-making processes to continually evaluate and improve overall program effectiveness.
• Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
• Increased resident satisfaction through effective communication and timely response to concerns or issues raised.
• Evaluated program outcomes on an ongoing basis to identify areas requiring adjustment or enhancement for optimal results.
• Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
• Improved residential program quality by developing and implementing innovative program strategies.
• Spearheaded initiatives to address resident feedback, ultimately resulting in improved services and living conditions within the program.
• Identified and addressed potential risks to the program through proactive planning, leading to increased stability and sustainability.
• Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.
• Collaborated with multidisciplinary teams to ensure comprehensive support was provided for each resident''s unique needs.
• Launched efforts towards sustainable practices within the facility, reducing overall environmental impact while maintaining high-quality service delivery.
• Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
• Coordinated events and activities that promoted social interaction, personal growth, and skill development among residents.
• Optimized budget management by carefully monitoring expenditures, seeking cost-saving measures, and securing additional funding sources as needed.
• Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
• Facilitated regular staff meetings to discuss progress updates, challenges faced, and potential solutions for ongoing success in the program.
• Communicated regularly with guardians of residents, answering questions and addressing concerns.
• Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
• Participated in community events and met with local leaders to develop recreational activities for residents.
• Provided leadership, guidance and support to staff members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Developed and implemented training programs for staff.
• Analyzed trends and data to inform decision-making and program development.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Managed a team of approximately 21 staff across three residential group homes

• Oversaw daily operations, ensuring compliance with regulatory standards and best practices.
• Developed and implemented individualized care plans to enhance resident quality of life.
• Mentored staff in effective communication techniques for working with diverse populations.
• Managed budgeting processes, optimizing resource allocation for program sustainability.
• Facilitated family meetings to foster collaboration and address resident needs effectively.
• Implemented performance metrics to assess and enhance program effectiveness over time.
• Led crisis intervention strategies, ensuring safety and support for residents during emergencies.
• Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
• Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
• Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
• Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
• Mentored and coached staff to improve performance and interactions with residents.
• Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
• Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
• Assisted residents with basic hygiene and healthcare needs.
• Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
• Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
• Offered learning opportunities to help residents develop important life skills.
• Scheduled physician and other appointments for residents, providing transportation to each visit.
• Monitored direct care activities for optimal patient protections and infection control standards.
• Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
• Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
• Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.
• Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
• Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
• Established clear expectations for resident behavior by creating house rules that foster responsibility and respect towards others.
• Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
• Enhanced residents'' quality of life by developing and implementing individualized care plans.
• Created staff work schedules so each shift had appropriate number of employees for coverage.
• Protected clients' monies and property by tracking spending and reconciling accounts.
• Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
• Evaluated staff performance regularly, offering constructive feedback and implementing performance improvement plans when necessary.
• Enhanced residents' quality of life by implementing individualized care plans tailored to each person's needs and preferences.
• Improved communication with residents' families, providing regular updates and building trust through transparency.
• Developed and maintained budgets within organizational guidelines, ensuring efficient use of resources.
• Advocated for residents' rights and needs, ensuring their voices were heard and acted upon.
• Conducted regular staff meetings to communicate updates and gather feedback, fostering collaborative team atmosphere.
• Increased resident satisfaction with daily activities by tailoring programming to individual interests and needs.
• Facilitated conflict resolution among residents, resulting in improved communication skills and interpersonal relationships within the group home setting.
• Maintained compliance with all regulatory requirements, ensuring facility met high standards of care and safety.
• Streamlined group home operations through effective budget management and resource allocation.
• Tailored staff training programs to address specific challenges, boosting team competence and service quality.
• Oversaw maintenance and repair tasks, ensuring facility was safe and welcoming.
• Implemented safety protocols that significantly reduced incidents and ensured secure environment for both residents and staff.
• Assisted residents in achieving personal goals by offering guidance, support, and encouragement throughout the process.
• Facilitated community integration for residents by organizing outings and activities that promoted social interactions.
• Increased staff retention through effective leadership, training, and creating supportive work environment.
• Coordinated with healthcare professionals to ensure comprehensive support for residents, improving their overall well-being.
• Served as an advocate for resident rights within the community at large ensuring equal access to resources when needed or desired.
• Enhanced operational workflows, leading to smoother daily routines and less stress for both staff and residents.
• Promoted independence among residents by teaching essential life skills, such as cooking, cleaning, and money management.
• Analyzed resident feedback to identify areas for improvement and promptly implemented changes.
• Streamlined administrative processes, reducing paperwork turnaround time and improving operational efficiency.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Monitored program performance and outcomes for successful delivery of services.
• Developed and implemented training programs for staff.
• Created and managed budgets, efficiently allocating resources for social and community service projects.
• Direct daily operations of the group home and supervised approximately 7 staff
• Supervised daily operations to ensure compliance with regulatory standards and quality care for residents.
• Developed and implemented individualized care plans tailored to each resident's unique needs and preferences.
• Trained and mentored staff on best practices in resident care, safety protocols, and emergency procedures.
• Evaluated staff performance regularly to identify areas for improvement and foster professional growth.