Rylee Williams
Lexington,KY
Summary
Dynamic Support Coordinator at Davis H. Elliot Company, Inc. with exceptional interpersonal skills and a proven track record in improving client outcomes. Adept at problem-solving and time management, I successfully managed high-volume caseloads, enhancing client satisfaction through effective communication and collaboration with interdisciplinary teams.
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
5
5
years of professional experience
Work History
Support Coordinator
Davis H. Elliot Company, Inc.
03.2024 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Worked with other departmental staff to answer questions and resolve problems.
Server
Drakes Hamburg
09.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
To-Go Specialist
Malones Hamburg
05.2021 - 09.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Host
Malones Hamburg
10.2019 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Henry Clay High School
Lexington, KY05-2020
Skills
- Interpersonal skills & communication
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Inbound phone call handling
- Problem solving
- Customer experience
- Organizational skills
- Documentation and recordkeeping
Timeline
Support Coordinator
Davis H. Elliot Company, Inc.
03.2024 - Current
Server
Drakes Hamburg
09.2023 - 10.2024
To-Go Specialist
Malones Hamburg
05.2021 - 09.2023
Host
Malones Hamburg
10.2019 - 09.2022
High School Diploma -
Henry Clay High School
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