Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Rylee Williams

Lexington,KY

Summary

Dynamic Support Coordinator at Davis H. Elliot Company, Inc. with exceptional interpersonal skills and a proven track record in improving client outcomes. Adept at problem-solving and time management, I successfully managed high-volume caseloads, enhancing client satisfaction through effective communication and collaboration with interdisciplinary teams.

Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.

Overview

5
5
years of professional experience

Work History

Support Coordinator

Davis H. Elliot Company, Inc.
03.2024 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Worked with other departmental staff to answer questions and resolve problems.

Server

Drakes Hamburg
09.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

To-Go Specialist

Malones Hamburg
05.2021 - 09.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.

Host

Malones Hamburg
10.2019 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Henry Clay High School
Lexington, KY
05-2020

Skills

  • Interpersonal skills & communication
  • Time management
  • Attention to detail
  • Team collaboration
  • Verbal and written communication
  • Inbound phone call handling
  • Problem solving
  • Customer experience
  • Organizational skills
  • Documentation and recordkeeping

Timeline

Support Coordinator

Davis H. Elliot Company, Inc.
03.2024 - Current

Server

Drakes Hamburg
09.2023 - 10.2024

To-Go Specialist

Malones Hamburg
05.2021 - 09.2023

Host

Malones Hamburg
10.2019 - 09.2022

High School Diploma -

Henry Clay High School
Rylee Williams