Anum Shahzad
Norwich,USA
Summary
Drawer Balancing Customer Service Payment Collection Product Recommendations Cash Register Operation Customer Assistance POS Systems Returns Processing Payment Processing Cash Handling ID Verification Conflict Resolution Cash Drawer Balancing Training and Development Product and Service Sales Sales Expertise Customer Service Excellence Retail Merchandising Staff Training Credit and Cash Transactions Loyalty Program Promotion Customer Relations POS System Operations Money Handling Product Knowledge Order Verification Scanner Operations
Overview
8
8
years of professional experience
Work History
Cashier
Foxwoods Resort and Casino
08.2024 - 12.2024
Casino Cage Representative
Foxwoods Resort and Casino
08.2024 - 12.2024
- Exchange money, credit, tickets, or casino chips for patrons.
- Make change for customers.
- Process check-cashing authorizations and establish house credit accounts.
- Sell gambling chips, tokens, or tickets.
- Convert gambling chips, tokens, or tickets to currency.
- Record transactions using cash registers or computers.
- Check identifications to verify the age of players.
Maintain cage security according to rules.
Follow all gaming regulations.
Maintain confidentiality of customer transactions. - May transfer cash, chips, foreign currency, and documents between cages.
May perform balancing in all front window, chip bank, main bank, and marker bank inventories every end of shift.
May perform chip rotation regularly to ensure the correct quantity.
Cashier
Target
11.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Walmart
05.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
JCPenney
06.2017 - 04.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Answered product questions with up-to-date knowledge of sales and store promotions
- Discounted purchases by scanning and redeeming coupons
- Processed refunds for worn, damaged and broken merchandise
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
Cashier
Burlington
10.2020 - 01.2021
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Education
Associate of Science - Computer Science
Three Rivers Community College
Norwich, CTSkills
- Drawer Balancing
- Customer Service
- Payment Collection
- Product Recommendations
- Cash Register Operation
- Customer Assistance
- POS Systems
- Returns Processing
- Payment Processing
- Cash Handling
- ID Verification
- Conflict Resolution
- Cash Drawer Balancing
- Training and Development
- Product and Service Sales
- Sales Expertise
- Customer Service Excellence
- Retail Merchandising
- Staff Training
- Credit and Cash Transactions
- Loyalty Program Promotion
- Customer Relations
- POS System Operations
- Money Handling
- Product Knowledge
- Order Verification
- Scanner Operations
Timeline
Cashier
Foxwoods Resort and Casino
08.2024 - 12.2024
Casino Cage Representative
Foxwoods Resort and Casino
08.2024 - 12.2024
Cashier
Target
11.2023 - 05.2024
Cashier
Walmart
05.2023 - 06.2023
Cashier
Burlington
10.2020 - 01.2021
Cashier
JCPenney
06.2017 - 04.2023
Associate of Science - Computer Science
Three Rivers Community College