ANUPRIYA NATH
Mcdonald,PA
Summary
Dedicated Professional with background of handling high-pressure sales performance targets. Focused on continuous improvement in every metric and helping associates reach new targets with creative strategies. History of maximizing revenue, customer satisfaction, and teamwork with proactive approach. Well-versed in sales, personnel management, accounting and inventory management.
Overview
12
12
years of professional experience
Work History
Associate Manager
Petsmart
Pittsburgh, PA
01.2022 - 05.2022
- Provide superior customer service and responding to customer complaints/concerns
- Recruitment of candidates through resume screening and interview by using ATS and job boards
- Communicates HR services, initiatives and programs
- Respond to inquiries related to HR and company policies and procedures
- Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, & reporting inventory problems
- Accountable for store cash and other financial assets
- Reconciling cash register drawers, preparing deposits, and ordering changes
- Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates
- Oversee that store inventory
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Shift Supervisor
Rite Aid
Pittsburgh, PA
01.2021 - 12.2021
- Opening and Closing of Store accounts, Reconciliation of cash
- Provide customer services in terms of preparation of Money Orders, Western Union Money Transfer services
- Assisted store management by handling customer service issues and accepting new deliveries
- Kept team operations in line with business targets by partnering with the store manager on updates and improvement plans
- Adapted strategies to meet changing local market demands
- Optimized sales approaches and coached employees in different techniques
- Localized corporate-mandated business directives to better serve Pittsburgh-area customers
- Ran store expertly in absence of senior store leaders, keeping displays stocked, signs fresh, and pricing accurate
- Improved team performance in key tracking areas, continuously monitoring employees to correct problems and refine approaches
- Recruitment of candidates through resume screening and interview by using ATS and job boards
- Communicates HR services, initiatives and programs
- Respond to inquiries related to HR and company policies and procedures
- Helped employees meet performance targets by coaching on improvement strategies
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members and monitored performance
- Coordinated employee schedules to provide adequate staff coverage
- Optimized inventory for maximum revenue generation
- Promoted products based on effective planning, merchandising, and employee preparation
- Maintained operational performance with skillful handling of opening and closing tasks
- Gathered revenue data, contributing to budget development and forecasting
- Reduced corporate costs, promptly addressing shrinkage, employee turnover, and vendor pricing.
Sales Associate
Forever 21
Pittsburgh, PA
10.2019 - 04.2020
- Comprehensive knowledge of sales techniques & best business practices
- Operates cash registers & follows established cash handling procedures
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Sales Associate
Just Leggings
Pittsburgh, PA
08.2018 - 09.2019
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Create great customer experiences with personalized sales support
- Increased per-customer revenue with suggestive selling practices
- Delivered consistent service to develop customer base
- Assisted with receiving, pricing and merchandising
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Built attractive displays and merchandised products
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Used feedback from customers and personal observations to better capitalize on sales opportunities
- Rotated stock using clearance markdowns and special sales promotions
- Maintained calm demeanor and managed issues professionally and according to company standards.
Recruiter
Wisecrack Solutions
Pittsburgh, PA
12.2014 - 12.2017
- Evaluate applicants, review resumes, and conduct interviews with consistent set of assessment criteria
- Verifiy candidates, conduct background checks and connecting with references
- Address organizational staffing needs, working closely with management to understand and establish optimal levels
- Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges
- Meet staffing objectives using excellent recruitment strategies and detailed evaluations of job candidates
- Determine application requirements with detailed analysis of job descriptions and qualifications
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools
- Administered cost-effective, well-structured benefits to employees, setting up contracts and managing paperwork
- Developed and optimized strategies to improve recruiting.
HR Executive
Presico HR Solutions
Pittsburgh, PA
05.2012 - 05.2014
- Experience in IT and Non -IT talent acquisition
- Handle recruitments for different verticals
- Understand clients' requirements and identify the skill set requirements for a position Identify and short list the resumes based on required skills and experience
- Reach out via headhunting, internal database, job portals, references, and social networking Post jobs, advertise
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability
- Provided guidance and consultation to district managers to identify strategies to meet short and
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Liaised between multiple business divisions to improve communications.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
Health Recruiter
Ignire Recruitment
, India
01.2011 - 12.2011
- Evaluate strengths and weaknesses of candidates through effective screening processes
- Generate specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Operate and maintains applicant tracking and candidate management systems
- Develop recruiting strategies to identify qualified candidates and build network
- Follow up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Verify applicant references and employment details
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Insurance Agent
ICICI Prudential Life Insurance
India, Maharashtra
01.2010 - 12.2010
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Education
MBA - HR & Marketing
ICFAI University
IndiaBachelor of Business Communication - Business Communications
LAD College For Women
IndiaSkills
- Ul>
Financial Management
- P>Talent recruitment and development
- P>Cash Management
- P>Customer service and satisfaction
- P>Sales reporting Budget assistance
Timeline
Associate Manager
Petsmart
01.2022 - 05.2022
Shift Supervisor
Rite Aid
01.2021 - 12.2021
Sales Associate
Forever 21
10.2019 - 04.2020
Sales Associate
Just Leggings
08.2018 - 09.2019
Recruiter
Wisecrack Solutions
12.2014 - 12.2017
HR Executive
Presico HR Solutions
05.2012 - 05.2014
Health Recruiter
Ignire Recruitment
01.2011 - 12.2011
Insurance Agent
ICICI Prudential Life Insurance
01.2010 - 12.2010
MBA - HR & Marketing
ICFAI University
Bachelor of Business Communication - Business Communications
LAD College For Women