Anush Baghdasaryan
Burbank,CA
Summary
SPHR certified Human Resources Manager offering 6+ years of comprehensive experience in all aspects of HR programs and processes. Energetic professional skillful in supporting competitive company growth by hiring top-quality applicants for critical roles, and delivering successful strategies for maximizing staff retention and productivity. Specific expertise in full cycle technical recruitment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Technical Recruiter
Freelance
11.2023 - 08.2024
- Wrote and posted technical job descriptions
- Onboarded new hires and set up training.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
Head of Human Resources
STDev
11.2022 - 10.2023
- Developed an employee-oriented company culture that emphasizes quality, continuous improvement, team-work and high performance;
- Implemented HR policies and programs as required by the business;
- Oversaw recruitment for all positions within the company;
- Served as a trusted adviser and confidante to the CEO;
- Leaded all aspects of performance management processes using 360 degree performance evaluation system;
- Discovered and resolved complex employee issues that affected management and business decisions.
Head of Human Resources
STDev
12.2019 - 10.2022
- Developed an employee-oriented company culture that emphasizes quality, continuous improvement, team-work and high performance;
- Implemented HR policies and programs as required by the business;
- Oversaw recruitment for all positions within the company;
- Served as a trusted adviser and confidante to the CEO;
- Leaded all aspects of performance management processes using 360 degree performance evaluation system;
- Discovered and resolved complex employee issues that affected management and business decisions.
HR Generalist/Technical Recruiter
STDev
01.2018 - 12.2019
- Managed the full-cycle recruitment process: sourcing, screening, interviewing, hiring, onboarding;
- Sourced tech. talents via Linkedin, Github and social medias;
- Created and posted technical job descriptions on job boards, career portals;
- Coordinated every team's goals and hiring needs with team leads.
Quality and Training Specialist, Coach
Orange, France Telecom
10.2012 - 12.2016
- Prepared training materials and delivered training on telecom products&services, customer service, customer retention and sales skills, phone etiquette;
- Delivered coaching to front line employees targeted at customer service quality improvement and job efficiency increase.
Contact Center Consultant
Orange, France Telecom
12.2010 - 10.2012
- Provided general and technical assistance to Orange customers via phone and chat;
- Fixed customer technical problems related to Windows operating systems/OS/ and escalated non-resolved cases to troubleshooting department.
Education
Bachelor of Arts - Philology
Yerevan State Linguistic University
Yerevan, Armenia05.2010
Skills
- Leadership Development
- Talent management
- Succession Planning
- Employee Relations
- Recruitment Strategies
- Performance Evaluation
- Microsoft office suit
- Trello
- HRIS
- ATS
Certification
- Senior Professional in Human Resources (SPHR)Certification
HRCI- Issued Aug 2024
- Microsoft Excel, BAS- Issued Jul 2024
- Tech Recruitment Certified Professional- DevSkiller- Issued Mar 2021
- Human Resources: Payroll- LinkedIn- Issued Jan 2023
- Contact Center Accredited Professional (x2)- Orange, France Telecom- 2011-2012, 2012-2013
Languages
English
Armenian
French
Russian
Timeline
Senior Technical Recruiter
Freelance
11.2023 - 08.2024
Head of Human Resources
STDev
11.2022 - 10.2023
Head of Human Resources
STDev
12.2019 - 10.2022
HR Generalist/Technical Recruiter
STDev
01.2018 - 12.2019
Quality and Training Specialist, Coach
Orange, France Telecom
10.2012 - 12.2016
Contact Center Consultant
Orange, France Telecom
12.2010 - 10.2012
Bachelor of Arts - Philology
Yerevan State Linguistic University
- Senior Professional in Human Resources (SPHR)Certification
HRCI- Issued Aug 2024
- Microsoft Excel, BAS- Issued Jul 2024
- Tech Recruitment Certified Professional- DevSkiller- Issued Mar 2021
- Human Resources: Payroll- LinkedIn- Issued Jan 2023
- Contact Center Accredited Professional (x2)- Orange, France Telecom- 2011-2012, 2012-2013
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