Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anush Nazaryan

Reseda,California

Summary

Adept at enhancing customer satisfaction and resolving high-stress situations, I leveraged my problem-solving abilities and POS system operation skills at Kids Empire to significantly improve client retention and minimize cash discrepancies. My active listening and critical thinking fostered a results-driven environment, leading to increased loyalty and positive feedback. Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

My Lil' Town
04.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Counted money in drawers at beginning and end of each shift.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Customer Service Representative

Kids Empire
11.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Sherman Oaks CES
Tarzana, CA
08.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Cash Handling
  • Guest Services

Languages

Armenian
Full Professional
English
Native or Bilingual

Timeline

Customer Service Representative

My Lil' Town
04.2024 - Current

Customer Service Representative

Kids Empire
11.2023 - 04.2024

Sherman Oaks CES
Anush Nazaryan