Summary
Overview
Work History
Education
Work Authorization Details
Work Availability
Skills
Timeline
SoftwareEngineer
Anusha ABL

Anusha ABL

Business Analyst
Allen,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Business Analyst position in a competetive environment. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Business Analyst

V Link Inc
12.2019 - 07.2021
  • Played the role of Business Analyst for a Healthcare customer
  • Played active role in understanding and gathering project requirements from customer and preparing project charters
  • Worked with multiple support towers for planning and execution starting from identification of resources until effort estimations, preparing project plan and setting up regular cadences for progress tracking
  • Worked with support towers to track efforts needed and consumed for the projects
  • Monitor and track risks identified during the progress and formulate mitigation plans
  • Worked on support plan to solve risks & issues along with ensuring business process are being followed as per industry standards
  • Published daily/weekly/monthly reports on project progress

Specialist

HCL Technologies
Bangalore, India
10.2012 - 03.2017
  • Worked as a Specialist(Quality) for a Banking Customer
  • Actively responsible for call/ticket queue monitoring, SLA management and process adherence
  • Conducted quality audits through Live/Recorded calls and Tickets to give feedback to agents in areas of improvement
  • Implemented agent training and coaching initiatives
  • As part of quality audits, provided in-depth analysis for all DSAT’s individually to agents as well as in summary to the management
  • Participated and contributed for Knowledge management initiatives
  • Experience in Service Now and BMC Remedy.

Education

Bachelor of Technology - Information and Technology

TKR Engineering College
Hyderabad, India
04.2008 - 05.2012

Work Authorization Details

Eligible to work for any employer in USA (L2 with valid EAD until end of 2023)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

Business planning

undefined

Timeline

Business Analyst

V Link Inc
12.2019 - 07.2021

Specialist

HCL Technologies
10.2012 - 03.2017

Bachelor of Technology - Information and Technology

TKR Engineering College
04.2008 - 05.2012

Similar Profiles

CREATE PROFILE
Anusha ABLBusiness Analyst