Anuska Watson
Tonawanda,US
Summary
Executed various responsibilities within the hospitality industry, ensuring operational excellence and superior customer satisfaction through effective staff training and meticulous organizational practices.
Overview
13
13
years of professional experience
Work History
Property Manager
Kenmore
NY, US
12.2024 - Current
- Oversee the tenant screening and selection process, ensuring responsible and reliable tenants for property stability and satisfaction.
- Handle financial transactions, including rent collection and budget management, with accuracy and timeliness.
- Schedule and coordinate regular maintenance and repairs, upholding property standards and promptly addressing tenant needs.
Housekeeping Supervisor
Buffalo Marriott at Lecom Harborcenter
Buffalo, US
07.2024 - Current
- Inspect guest rooms to ensure high standards of cleanliness and organization, creating a welcoming environment for guests.
- Assist in assigning room duties and coordinating schedules for room attendants to maximize efficiency and maintain seamless operations.
- Support room attendants by providing hands-on assistance when needed, fostering a positive and productive team environment.
- Collaborate with various departments to ensure timely communication and address any guest or operational needs.
Front Desk Agent
Buffalo Marriott at LECOM HARBOR CENTER
Buffalo, NY
06.2025 - 11.2025
- Greet and check in guests with professionalism and warmth, ensuring a seamless and welcoming arrival experience.
- Manage reservations, room assignments, and guest preferences using Marriott property management systems.
- Respond promptly to guest inquiries, concerns, and service requests to ensure satisfaction and maintain standards.
- Process check-outs and handle billing with accuracy; manage payments through cash, credit, or room charge.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready and guest issues are resolved quickly.
- Maintain a clean and organized front desk area while ensuring guest privacy and hotel security protocols.
- Provide concierge-style recommendations for dining, attractions, and transportation in the Buffalo area.
Cashier
Sunoco Snow Shoe Plaza
Pennsylvania, US
03.2020 - 09.2020
- Managed point-of-sale (POS) transactions efficiently, ensuring accurate and prompt customer service.
- Restocked shelves and maintained inventory levels, ensuring products were readily available for customers.
- Handled customer inquiries and resolved issues, providing a positive shopping experience.
Housekeeping Coordinator
Pan Pacific/ Hilton
Melbourne, Australia
10.2016 - 12.2018
- Coordinated office activities and operations to ensure efficiency.
- Managed administrative tasks including scheduling, correspondence, and record-keeping.
- Assisted in the organization of company events and meetings.
Waitress
Aagaman Indian Nepalese Restaurant
Melbourne, Australia
08.2014 - 12.2017
- Provided excellent customer service in a high-paced environment.
- Assisted in maintaining cleanliness and order in the dining area.
- Handled customer inquiries and resolved complaints efficiently.
Supervisor
Hilton (now Pan Pacific)
Melbourne, Australia
02.2016 - 09.2016
- Inspected site rooms and VIP rooms to ensure high standards.
- Trained and supervised new staff members.
- Managed schedules and delegated tasks to team members.
Room Attendant
Hilton
Melbourne, Australia
10.2014 - 02.2016
- Maintained cleanliness and orderliness of guest rooms.
- Provided timely and efficient room service to guests.
- Assisted in inventory management of housekeeping supplies.
Environmental Staff
Range Rover/Jaguar Car Showroom
Melbourne, Australia
01.2013 - 06.2014
- Supported cleaning staff in maintaining cleanliness and presentation of showrooms.
- Ensured compliance with health and safety regulations.
- Assisted in setting up and organizing events in the showrooms.
Education
Bachelor - Business
Holmes Institute Melbourne
Australia01.2017
Diploma - Management
Chisholm Institute
Australia01.2014
Skills
- Customer Service Excellence: Proven track record of delivering outstanding customer service and handling guest inquiries and complaints efficiently
- Operational Management: Strong ability to manage daily operations, ensuring smooth and efficient workflow
- Training and Development: Experienced in training new staff, enhancing their skills, and ensuring adherence to company standards
- Communication Skills: Excellent verbal and written communication skills, facilitating effective interaction with clients, staff, and management
- Attention to Detail: Meticulous attention to detail in maintaining cleanliness, organizing showrooms, and inspecting rooms
- Team Collaboration: Strong team player with a collaborative approach to achieving organizational goals
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Front Desk Agent
Buffalo Marriott at LECOM HARBOR CENTER
06.2025 - 11.2025
Property Manager
Kenmore
12.2024 - Current
Housekeeping Supervisor
Buffalo Marriott at Lecom Harborcenter
07.2024 - Current
Cashier
Sunoco Snow Shoe Plaza
03.2020 - 09.2020
Housekeeping Coordinator
Pan Pacific/ Hilton
10.2016 - 12.2018
Supervisor
Hilton (now Pan Pacific)
02.2016 - 09.2016
Room Attendant
Hilton
10.2014 - 02.2016
Waitress
Aagaman Indian Nepalese Restaurant
08.2014 - 12.2017
Environmental Staff
Range Rover/Jaguar Car Showroom
01.2013 - 06.2014
Bachelor - Business
Holmes Institute Melbourne
Diploma - Management
Chisholm Institute