Nolan Vollmer
Tonawanda,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Operations Manager
Tops Friendly Markets
05.2025 - Current
- Merchandising
- Driving sales and profits
- Modeling excellent customer service and leading the store team to provide a friendly, neighborhood store and shopping experience for customers
- Implement basic guidelines of customer service, marketing/ merchandising, and profit control, as well as motivating and leading the store team to provide a friendly, neighborhood store and shopping experience for customers.
Interior Firefighter
Sheridan Park Fire Company
738 Sheridan Dr Tonawanda Ny 14150
03.2022 - Current
- Conducted fire suppression operations in diverse environments, ensuring safety and compliance with protocols.
- Executed search and rescue missions, effectively locating and assisting trapped individuals in hazardous conditions.
- Collaborated with team members to maintain readiness through regular training exercises and equipment checks.
- Assisted in development of fire prevention strategies, enhancing community safety awareness initiatives.
Sheriff Deputy
Erie County Sheriff's Office
06.2024 - 05.2025
- Maintain safety security and good order of the Erie county holding center
Customer Service Manager
Tops Friendly Markets
05.2023 - 05.2024
- Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible
- Cultivates and maintains Remarkable Customer Service and customer relations at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
- Writes or oversees writing of the schedule weekly for front-end associates and maintains proper staffing
- Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
- Finish and retain reports/ logs needed for store audit and state inspection
- Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
- Bookkeeping
Bookkeeper/ Assistant Office Manager
Tops Friendly Markets
11.2022 - 05.2023
- Handle cash, checks, and other media and distinguish between various forms of currency
- Assist Service Desk manager in selection, training, and development of service desk and bookkeeping associates
- Complete all necessary paperwork relating to Bookkeeping and Service Desk Department
- Ensure all security procedures are followed to protect from internal/external theft
- Follow all Federal, State, and Local regulations as well as company policies regarding Service Desk operations, safety, and sanitation
Customer Service Lead
Tops Friendly Markets
08.2021 - 11.2022
- Management of front-end team
- Helped problem solve for customers and cashiers
- Scheduled breaks and created staffing charts
- Trained/shadowed with General Store manager on day-to-day operations
- As a customer service clerk: cashed checks, processed utility payments, returns, lottery
Education
High School - undefined
Kenmore East High School
06.2021
Skills
Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
Optimized scheduling and prioritization of tasks to enhance productivity
Assisted customers with inquiries and concerns Provided support to resolve issues effectively Maintained positive relationships with clients
Executed cash handling procedures to ensure accurate financial transactions
Team leadership
Problem-solving
Customer service
Decision-making
Inventory management
Policies and procedures implementation
Employee motivation
Inventory control
Performance management
Schedule management
Timeline
Operations Manager
Tops Friendly Markets
05.2025 - Current
Sheriff Deputy
Erie County Sheriff's Office
06.2024 - 05.2025
Customer Service Manager
Tops Friendly Markets
05.2023 - 05.2024
Bookkeeper/ Assistant Office Manager
Tops Friendly Markets
11.2022 - 05.2023
Interior Firefighter
Sheridan Park Fire Company
03.2022 - Current
Customer Service Lead
Tops Friendly Markets
08.2021 - 11.2022
High School - undefined
Kenmore East High School