ANWAR ABDULRAZAQ
El Cajon,USA
Summary
Dynamic Case Manager and Arabic-English Translator with a proven track record at Palm Care Mental Health. Expert in case management and multilingual communication, facilitating seamless interactions for diverse clients. Adept at EKG monitoring and client support, ensuring effective service delivery and positive outcomes. Passionate about empowering individuals through tailored assistance and advocacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager/ Arabic-English Translator
Palm Care Mental Health
El Cajon
03.2024 - Current
- Translated documents from Arabic to English and vice versa for various clients.
- Interpreted conversations between speakers of both languages in a variety of settings.
- Analyzed source texts for correct interpretation of meaning and context.
- Provide case management services to individuals and families in need
- Translated written and oral communications from Arabic to English and vice versa.
- Conduct assessments and develop individualized service plans
- Coordinate and collaborate with other service providers and agencies
- Facilitated communication between Arabic-speaking clients and English-speaking teams.
- Monitor client progress and make necessary adjustments to service plans
- Provide crisis intervention and support as needed
- Provide assistance for clients in need of government benefits such as CalWORKs, CalFresh, Medical
- Provide support with IT and networking issues
- Use E clinical work application for updating and clients' resources/profile and pharmacy data
Volunteer EKG electrocardiogram Tech
American Board of General Cardiology
National City, California
07.2024 - 08.2024
- Preparing patients: Taking medical histories and vitals, explaining the test, and answering patient questions
- Conducting EKGs: Starting the machine to record the patient's electrical activity, which typically lasts about five minutes
- Monitoring the patient's heart performance and blood pressure
- Used electrocardiograph while patient walk on treadmill in order to provide data for diagnosis of heart ailments
- Receive and process critical results from vendor generated arrhythmia monitor reports and alert the reading Cardiologist per protocol
- Perform all required functions of the ECG carts, various arrhythmia monitor devices, the stress testing system, the ECG interpretation software (MUSE), the EHR, and other department applications as appropriate
- Perform all procedures as requested by providers and/or protocols in all the department's clinical locations
- Participate in the training of new ECG Technicians and other various allied health professionals on electrocardiographic tests and procedures
Human Service Specialist
County of San Diego
San Diego
06.2022 - 02.2023
- Provides services to members of the public by personally responding to requests for service or making appropriate referral.
- Conducts personal interviews with clients to obtain, clarify, and verify financial, demographic, medical, and other information to determine eligibility for financial, health, and medical assistance and services.
- Reads, interprets, and explains regulations, requirements, legal rights, and responsibilities to clients; receives and responds to questions and complaints from clients and representatives from outside agencies.
- Obtains or retrieves financial, demographic, medical, personal, and other information used to determine initial or continuing eligibility for federal, state, and county programs; reviews and verifies information provided by clients and other sources for accuracy and completeness.
- Evaluates documentation provided by clients and determines if clients meet eligibility requirements based on rules and policies.
- Computes amounts of financial and medical assistance and benefits available to clients and communicates results to clients.
- Determines and issues benefits based on information provided by applicants or recipients, and information from other sources.
- Uses specialized computer applications to enter and retrieve information, process eligibility determinations and benefit levels, issue notices, schedule appointments, prepare correspondence, prioritize work, or perform other relevant tasks.
- Enters data and updates automated records and files pertaining to client information such as renewals, income, expenses, and personal and demographic information; completes forms, notices, and documents required to certify or deny eligibility for public assistance programs; processes and updates automated and manual eligibility records in accordance with established guidelines.
- Assisted in cultural orientation sessions for Arabic-speaking individuals.
- Translated documents and materials accurately for diverse audiences.
- Facilitated communication between Arabic-speaking clients and service providers.
- Interpreted conversations between Arabic-speaking individuals and non-native speakers during meetings, conferences, interviews, court proceedings, and other events.
Employment Case Manager (ETA) I
Public Consulting Group PCG (Job Works)
US
10.2020 - 06.2022
- Conduct personal interviews with clients to determine eligibility for financial, health, and medical assistance
- Compute amounts of financial and medical assistance and benefits available to clients and communicate results to clients
- Enter data and update automated records and files pertaining to client information such as renewals, income, expenses, and personal and demographic information
- Complete intake for applicants using various programs
- Interact with representatives of County departments and outside agencies to verify eligibility data, clarify discrepancies, obtain or provide information, and explain rules, regulations, policies, and procedures
- Provide Arabic-English translation services for clients using county NICE program
- Develop a Work Plan for each client by establishing client's career goals, program services, training, and activities
- Provide a variety of services for clientele regarding education, employment, and life-support, including referrals, counseling sessions, and follow-up sessions
- Design and develop Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and training programs
- Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc
- Notify County's human services specialist of initiated non-compliance with assigned activities
- Follow procedural requirement of CalWORKs by updating client case files in CalWin
- Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately
- Maintain communication with employment organizations and educational programs in the community of San Diego city
- Maintain up-to-date knowledge of and communication with the county's one-stop career center seminars and provide information to participants
- Provide Arabic-English translation services for clients
- Translated verbal and written communications from Arabic to English and vice versa for clients, staff members, and visitors.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Facilitated communication between Arabic-speaking clients and service providers.
Education
EKG Technician Program -
MedCerts
01.2025
Information Technology Certificate - networking and computer repairs
Massanutten Technical Center
01.2016
High School Diploma -
Harrisonburg High School
VA01.2015
Skills
- Case management
- Networking support
- Multilingual skills
- Interpretation skills
- Arabic-english translation
- EKG monitoring
- Networking troubleshooting
- Fluent arabic speaker
- Client support and assistance
- Microsoft teams
- Proficient in Microsoft office
Certification
- Health and Human Services Certificate- Medical, CalFresh, and CalWORKs, 08/01/22
- Emergency Management Institute - Department of Homeland Security, 05/01/19
- Cisco Certified Networking Associate (CCNA), 05/01/16
- Standard - CPR / AED
- A5Z2K3W2-EKG Technician
References
Kambiz Shetabi, Interventional Cardiologist, American Board Of General Cardiology, Friend, (210) 999-1827, kshetabi@yahoo.com
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Volunteer EKG electrocardiogram Tech
American Board of General Cardiology
07.2024 - 08.2024
Case Manager/ Arabic-English Translator
Palm Care Mental Health
03.2024 - Current
Human Service Specialist
County of San Diego
06.2022 - 02.2023
Employment Case Manager (ETA) I
Public Consulting Group PCG (Job Works)
10.2020 - 06.2022
EKG Technician Program -
MedCerts
Information Technology Certificate - networking and computer repairs
Massanutten Technical Center
High School Diploma -
Harrisonburg High School