Sandra Chaney
San Jacinto,CA
Summary
Dynamic professional experienced in case management and customer service. Skilled in effective communication and crisis intervention, with a strong focus on client needs and satisfaction. Committed to fostering positive relationships and driving successful case resolutions.
Overview
16
16
years of professional experience
Work History
Case Manager/Translator and Interpreter
Bill Latour Law Firm
Colton, California
02.2021 - 01.2025
- Managed client case files and maintained organized documentation.
- Coordinated communication between clients and legal teams effectively.
- Assessed client needs and developed tailored support plans.
- Facilitated meetings to discuss case progress and client concerns.
- Provided guidance on legal processes and client rights.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Updated case management software with accurate client data.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Dispatch/Customer Service Representative
Prestige Developers
Redlands, California
03.2017 - 01.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Coordinated schedules effectively to optimize resource allocation and enhance service delivery.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs and provide tailored support.
Customer Service Representative/Bookkeeping Assistant
Zapatas Granite
Riverside, California
01.2009 - 01.2017
- Resolved customer inquiries through phone and email communication efficiently.
- Maintained sales records with payment details and invoices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged with customers to understand needs and resolve issues effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Arts - Professional Translation
ED2Go
San Diego, CA11-2024
Skills
- Case management
- Client advocacy
- Legal process guidance
- Needs assessment
- Documentation management
- Crisis intervention
- Customer relationship management
- Data analysis
- Resource allocation
- Effective communication
- Team collaboration
- Conflict resolution
- Recruitment
- Attention to detail
- Progress evaluations
- Client empowerment
- Case needs assessment
- Documentation and reporting
Timeline
Case Manager/Translator and Interpreter
Bill Latour Law Firm
02.2021 - 01.2025
Dispatch/Customer Service Representative
Prestige Developers
03.2017 - 01.2021
Customer Service Representative/Bookkeeping Assistant
Zapatas Granite
01.2009 - 01.2017
Associate of Arts - Professional Translation
ED2Go